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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07668582

Version: 1

OMEN 15 Laptop PCs - Performance mode is missing in HP Omen Command Center

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Jul-2021

Last updated : 13-Jul-2021

DESCRIPTION
The Performance mode option is not available in the OMEN Command Center. Only the Balanced mode option is available on HP OMEN Command Center. This occurs on units configured with NVIDIA GeForce GTX 1650, 1650Ti (N18P) Graphic cards.
Figure 1: Only Balanced mode option is available
Balanced mode in HP OMEN Command Center

SCOPE
The information in this document applies to the following:
Parts:
  • Nvidia GeForce GTX 1650 Graphics Card
  • Nvidia GeForce GTX 1650 Ti Graphics Card
Computers:
  • OMEN 15-ek0000 Laptop PC series
  • OMEN 15-en0000 Laptop PC Series
Operating Systems:
Non-OS Specific
RESOLUTION
This is by design. The Performance mode option is not available in the OMEN Command Center for the computers and graphic cards specified in the Scope.

Hardware platforms affected : OMEN 15-ek0000 Laptop PC series, OMEN 15-en0000 Laptop PC Series

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07668582

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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