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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06978434

Version: 1

HP Spectre x360 14 Convertible Laptop PCs - Blue Screen Is Displayed, Computer Will Not Boot

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Dec-2020

Last updated : 07-Dec-2020

DESCRIPTION
The computer fails to boot into Windows. It halts, displaying a blue screen with the following message:
Recovery
Your PC/Device needs to be repaired
The operating system couldn't be loaded because the kernel is missing or contains errors.
File:\windows\system32\ntoskrnl.exe
Error code: 0xc0000221
You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.
Recovery error messages

SCOPE
The information in this document applies to the following:
Computers:
  • HP Spectre x360 14 Convertible Laptop PC Configurable Material
  • HP Spectre x360 Convertible Laptop PC 14-ea0000
Operating Systems:
Microsoft Windows 10 20H1 (Version 2004)
RESOLUTION
To resolve this issue, download and install the following SoftPaq to update the BIOS to version F.07:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (Intel Processors)
Version: F.07
Revision: A
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Spectre x360 14 Convertible Laptop PC (Wikus) Configurable Material, HP Spectre x360 Convertible Laptop PC 14-ea0000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06978434

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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