A rattling noise can be heard through the speakers. This occurs when audio frequency is at 220 Hz or lower. Higher frequency levels do not produce the issue.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c06965422
Version: 1
HP ENVY 13, 13m, 15, 15m x360 Convertible Laptop PCs - Rattling Noise Is Heard at Low Audio Frequency
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 13-Nov-2020
Last updated : 13-Nov-2020
The information in this document applies to the following:
Computers:
-
HP ENVY 13-ay0000 x360 Convertible Laptop PC series
-
HP ENVY 13m-ay0000 x360 Convertible Laptop PC series
-
HP ENVY 15-ee0000 x360 Convertible Laptop PC series
-
HP ENVY 15m-ee0000 x360 Convertible Laptop PC series
Operating Systems:
-
Microsoft Windows 10 20H1 (Version 2004)
-
Microsoft Windows 10 19H2 (Version 1909)
To resolve this issue, download and install the following SoftPaq to update the audio driver:
|
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
|
Realtek High-Definition (HD) Audio Driver
Version: 6.0.8963.1
Revision: A |
note:A more recent version of this software may be available. Check for newer versions at: HP Customer Support - Software and Driver Downloads.
Hardware platforms affected :
HP ENVY 13-ay0000 x360 Convertible Laptop PC series, HP ENVY 13m-ay0000 x360 Convertible Laptop PC series, HP ENVY 15-ee0000 x360 Convertible Laptop PC series, HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA06965422
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
Enter a topic to search our knowledge library
What can we help you with?
Need Help?