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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06621512

Version: 1

HP ZHAN 66 Pro 14, 15 G3 Notebook PCs - Message 'For Full Performance, Connect a Higher Capacity Power Adapter' Appears When 65W USB-C Power Adapter Is Connected

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Apr-2020

Last updated : 16-Jun-2020

DESCRIPTION
A message appears in the HP Notification field when the 65W USB-C power adapter is connected to the computer. The following message is displayed:
For full performance, connect a higher capacity power adapter.
This issue is currently being exhibited in the China region.

SCOPE
The information in this document applies to the following:
Region:
China
Parts:
HP 65W USB-C Power Adapter
Computers:
  • HP ZHAN 66 Pro 14 G3 Notebook PC
  • HP ZHAN 66 Pro 15 G3 Notebook PC
Operating Systems:
Microsoft Windows 10 RS5 (Version 1809)
RESOLUTION
Perform the following steps to resolve this issue:
  1. Check the BIOS version to ensure it is version 01.05.04 (or later). If not, refer to the following SoftPaq to update the BIOS to 01.05.04 (or later).
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP BIOS and System Firmware (S72)
    Version: 01.05.04
    Revision: A
  2. Restart the computer with the USB-C power adapter connected and enter the OS.
  3. Unplug the USB-C power adapter, then reconnect it again.
  4. Restart the computer and enter the OS. The message will not reappear.
note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06621512

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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