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HP Color LaserJet Pro M155 Printers - 'Out of Paper' Displays, Printer Does Not Pick Paper

This document is for HP Color LaserJet Pro M155a and M155nw printers.

The Attention light

blinks, an Out of Paper message might display on the computer screen, and the printer does not pick up paper from the input tray. The printer might make noises as though it is printing, but no paper moves through it.

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

Use only good quality paper that meets printer specifications.
Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.
Do not print on paper that is already printed. The dampness of the toner can cause the paper to stick together.
Before loading paper, wait for the printer to complete the print job or to display an Out of paper message on the computer.

Make sure the paper you are using is in good condition, it is stacked neatly in the tray, and the paper path and tray are free from obstructions.

Remove the input tray.
Remove any paper from the input tray.
Remove any severely bent, wrinkled, or torn paper from the stack.
Check for obstructions inside the input tray. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.
Holding the paper stack in both hands, flex the stack to form a U shape, and then flex the stack in the opposite direction.

This action can loosen stuck paper sheets.
Slide out the paper width guides as far as possible. When you are loading legal-size paper, extend the input tray.
With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.
Insert the stack of paper into the input tray.
Slide in the paper guides until they touch the edges of the stack of paper.
Reinsert the input tray.

Try to print. If the issue persists, continue to the next step.

Step 2: Check the print settings

Depending on the settings, an Out of Paper message might display on the computer screen, even if the input tray has paper loaded. Check the print settings in the program you are trying to print from to make sure the paper size and type are appropriate for your print job.

Check print settings using HP Smart app

Print a photo or document saved on your Windows or Mac computer.

note:
HP LaserJet Pro M155a printers: Skip to the next step to inspect the toner cartridge.

Open the HP Smart app, and then click Print Documents or Print Photos.
Browse to the document or photo, and then click Print.

The Print window opens.
Depending on your print job, you might consider modifying the following settings:
- Media Type: Select the appropriate type of paper, such as photo paper, plain paper, or labels.
- Quality: Increase the print quality from Normal or Draft mode to Best.
- Paper Size: Select the correct paper size for your print job.
Click Print.

Check print settings (Windows)

Check the print settings on a computer with Windows.

In the program you are trying to print from, click File, and then click Print.

The Print window opens.
Open the Properties dialog box.

Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Click the Paper Quality tab, and then select the paper type from the Media drop-down menu.
Click Advanced, select the paper size from the drop-down menu, and then click OK.
Click OK to apply the settings, and then click Print.

If the issue persists, continue to the next step.

Step 3: Print a cleaning page to clean the paper feed and pick rollers

Dust, paper fiber, and other debris might accumulate on the paper feed and pick rollers and cause paper jams and paper feed issues. Printing a cleaning page can clean the main paper feed and pick rollers without having to clean them manually. Clean the rollers inside the printer, and then try to print a test page.

Print a cleaning page using the HP Smart app

Print a cleaning page from your Windows or Mac computer using HP Smart app.

note:
HP LaserJet Pro M155a printers: Skip to the next step to inspect the toner cartridge.

Open the HP Smart app, click Printer Settings, and then click Print Quality Tools.
In Clean printhead, click ABC to start the print job.

Print a cleaning page from HP Printer Assistant

Open HP Printer Assistant in Windows, and then print a cleaning page.

Search Windows for HP, and then click your printer name from the list of results.

HP Printer Assistant opens.
Click Print, and then click HP Device Toolbox.
Click the System tab, and then click Service.
In the Cleaning Mode section, click Start.

Try to print. If the issue persists, continue to the next step.

Step 4: Clean the pickup roller

Dust, paper fiber, and other debris might accumulate on the pickup roller and cause paper feed issues. Manually clean the pickup roller inside the printer, and then try to print again.

Turn off the printer, and then disconnect the power cord and any other cables from the rear of the printer.

caution:
To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.
Wait for the printer to cool, and then remove the input tray.
Turn the printer on its side to access its underside (base), and then find the pickup roller.
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the pickup roller, and then rotate it upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Allow the pickup roller to dry completely (approximately 10 minutes).
Set the printer upright, and then insert and close the input tray.
Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

Try to print. If the issue persists, continue to the next step.

Step 5: Reset the printer

Sometimes an error persists even though there is no paper feed issue. Reset the printer, and then try to print.

With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.

note:
HP recommends plugging the printer directly into a wall outlet.

Try to print. If the problem persists, continue to the next step.

Step 6: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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