Previously, the only option for obtaining the restore files was to order media support kit L27484-B21 from HP. That option is still available, but now the image files can be downloaded using the HP Cloud Recovery Tool.
NOTE: This process creates a bootable USB flash drive and downloads the image to it. You must have a 32-GB (minimum) flash drive for this process.
CAUTION: The flash drive will be completely erased during the process. It if contains important data, copy that data to anther location to avoid losing it.
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Search for and download the
HP Cloud Recovery Tool from the Microsoft Store.
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Locate and run
HPCloudRecoveryTool.exe.
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When the
HP Cloud Recovery Tool - InstallShield Wizard opens, click
Next.
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Accept the terms in the license agreement, then click
Next to install the tool.
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Click Start and type
hp cloud.
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Right-click on the
HP Cloud Recovery Tool, then select
Run as Administrator.
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When the tool opens, click
Next.
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Wait for the Setup to initialize.
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Check the option,
I need to enter Product ID for my HP system.
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Enter this Product ID:
4ZE38AW#ABA, then click
Next.
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Insert the
USB flash drive (32-GB minimum).
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Select the
USB flash drive for the image download.