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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06435946

Version: 1

HP EliteBook 8xx G5 Notebook, ZBook 14u, 15u G5 Mobile Workstation PCs - Battery May Not Charge, Power Icon Not Displayed in the System Tray

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 29-Aug-2019

Last updated : 05-Sep-2019

DESCRIPTION
Repeatedly unplugging the power cable and plugging it back in causes the USCI USB Connector Manager to stop working. When this occurs, the following symptoms will be present:
  • Computer battery does not charge.
  • The battery icon disappears from the system tray
  • Device Manager shows a problem (yellow exclamation mark) on the USCI USB Connector Manager

SCOPE
The information in this document applies to the following:
Accessories:
HP EliteDisplay E243d 23.8-inch Docking Monitor
BIOS:
BIOS 01.07
Computers:
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 840 G5 Notebook PC
  • HP EliteBook 850 G5 Notebook PC
  • HP ZBook 14u G5 Mobile Workstation PC
  • HP ZBook 15u G5 Mobile Workstation PC
Operating Systems:
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS2 (Version 1703)
  • Microsoft Windows 10 RS1 (Version 1607)
RESOLUTION
To recover from this issue, power cycle the computer. Press and hold the power button for 10 seconds (or more) to reset the Embedded Controller (EC) to restore the charging function.
To resolve this issue, download and install the following SoftPaq to update the computer firmware:
SoftPaq Description
Release Notes
Download SoftPaq
HP Firmware Pack (Q78)
Version: 01.08.01
Revision: A
NOTE: A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteDisplay E243d 23.8-inch Docking Monitor, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06435946

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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