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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

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HP LaserJet Managed MFP E72425, E72430, E77422, E77428, E78223, E78228 - 13.B9 jam error in the right door and fuser area

13.B9 jam error in the right door and fuser area

Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.
  • 13.B9.Az Fuser Jam
  • 13.B9.Dz Jam in right door
  • 13.B9.FF Jam in right door
In addition to the instructions provided in this document, you can view the following video of how to clear a paper jam in the right door and fuser area:
note:
The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.
  1. Open the right door.
    Figure : Open the right door
  2. Gently remove any jammed paper from inside the right door.
    Figure : Remove jammed paper from inside the right door
  3. Close the right door.
    Figure : Close the right door

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Country/Region: Flag Philippines

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