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HP Customer Support - Knowledge Base

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  • Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

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HP LaserJet Pro MFP M28-M31 Printers - Replacing the Toner Cartridge

This document is for HP LaserJet Pro MFP M28a, M28w, M29a, M29w, M30a, M30w, and M31w printers.
Replace the toner cartridge if it is critically low or empty.

Replace the toner cartridge

To replace the toner cartridge, open the toner cartridge door, remove the old toner cartridge, and then install a new one.
  1. Open the toner cartridge door.
    Opening the toner cartridge door.
  2. Grasp the handle on the toner cartridge, and then pull the toner cartridge out to remove it.
    Removing the toner cartridge
  3. Remove the new toner cartridge from its package, and then set aside the wrapper.
    Removing the toner cartridge from its package
  4. Grasp both sides of the toner cartridge, and then distribute the toner by gently rocking the toner cartridge back and forth.
    Gently rocking the toner cartridge.
  5. Bend the tab on the toner cartridge, and then pull the tab until all the sealing tape is removed from the toner cartridge.
    Pulling out the sealing tape from the toner cartridge
  6. Pull the cover, and then remove it from the toner cartridge.
    Remove the cover from the toner cartridge
  7. Align the new toner cartridge with the tracks inside the printer, and then push the toner cartridge until it is firmly seated.
    Install the new cartridge
  8. Close the toner cartridge door.
    Closing the top cover.
  9. Place the used toner cartridge in the wrapper you set aside previously. Put the old toner cartridge and sealing tape in the box that came with your new toner cartridge to return to HP for recycling.
    Recycling old materials

Frequently asked questions (FAQs)

Review the list of frequently asked questions about replacing toner cartridges.

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Country/Region: Flag Philippines

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