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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05811690

Version: 1

Advisory: HP Engage One 2D Barcode Scanner - Cannot Configure COM Mode Using Barcode in Programming Reference Guide

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 24-Oct-2017

Last updated : 01-Aug-2018

DESCRIPTION
Unable to program COM mode on the barcode scanner using configuration barcode on page 2-2 of the HP ElitePOS 2D Barcode Scanner Programming Reference Guide (first edition: August 2017, 937402-001):
After scanning the barcode, the unit emits a beep but nothing happens in Device Manager (COM port does not appear).

SCOPE
Information in this document applies to the following:
Barcode scanners:
  • HP Engage One 2D Barcode Scanner
RESOLUTION
Use the following configuration barcode to set the HP Engage One 2D Barcode Scanner interface to COM mode.
USB COM

Hardware platforms affected : HP Engage One 2D Barcode Scanner

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05811690

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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