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HP Sprocket - Print Issues after Enabling Relive Memories

This document is for HP Sprocket Photo Printers, Sprocket Photo Plus Printers, and Sprocket 2-in-1s, and the HP sprocket app for Android mobile and Apple iOS devices.
After enabling the Relive Memories feature from the HP sprocket app, each print job might take longer to print and the print quality might be less than expected. To print more quickly and improve print quality, you can temporarily disable the Relive Memories feature from the HP sprocket app, and then resend the print job.
  1. Turn on the Sprocket.
  2. On your mobile device, open the HP sprocket app.
  3. Tap the Menu icon , and then tap sprocket.
  4. Tap App Settings.
    The settings menu displays.
    Figure : Tapping App Settings
    Tapping App Settings
  5. Under the Sprocket Settings section, tap Embedded Experiences to disable the feature.
      note:
    After disabling Embedded Experiences, the HP sprocket app cannot scan photos that use embedded experiences.
    Figure : Tapping Embedded Experiences
    Tapping Embedded Experiences
  6. Resend the print job.
    If disabling the feature did not resolve the print performance issue, select one of the following links for additional troubleshooting information.

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