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HP PageWide Enterprise Color, HP PageWide Managed Color - Clear paper jams in Tray 1 (15.A1.yz, 15.D1.51, 15.D1.81, 15.D2.A1, 15.D2.D1)

Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1

When a jam occurs, the control panel displays an error message and an animation that assists in clearing the jam. Paper jams in Tray 1 can produce any of the following error codes:
  • 15.A1.yz
  • 15.D1.51
  • 15.D1.81
  • 15.D2.A1
  • 15.D2.D1
Follow these steps to clear the paper jam:
  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out.
    Figure : Remove the jammed paper
  2. Close Tray 1.
    Figure : Close Tray 1
  3. Open the left door.
    Figure : Open the left door
  4. Pull any jammed paper straight out.
    Figure : Remove the jammed paper
  5. If no jammed paper is visible, pull the service fluid container out.
    Figure : Pull the service fluid container
  6. Pull any jammed paper straight out.
    Figure : Remove the jammed paper
  7. Push the service fluid container into the printer.
    Figure : Install the service fluid container
  8. Close the left door.
    Figure : Close the left door
  9. If there are remaining pages still in the printer, instructions on how to clear the remaining pages will display on the control panel.

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