hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

hp-concentra-wrapper-portlet

Actions
Loading...

Samsung Laser Printers - Operating System Problems

This document provides a collection of possible operating system problems that might be experienced on some or all Samsung printers for the following operating systems: Windows, Mac, Linux, PostScript.
Common Windows problems
Condition
Suggested solutions
"File in Use" message appears during installation.
Exit all software applications. Remove all software from the startup group, and then restart Windows. Reinstall the printer driver.
"General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear.
Close all other applications, reboot Windows, and then try printing again.
"Fail to Print", "A printer timeout error occurred" message appear.
These messages may appear during printing. Wait until the printer finishes printing. If the message appears in ready mode, or after printing has completed, check the connection and/or whether an error has occurred.
Samsung Printer Experience is not shown when you click More Settings.
Samsung Printer Experience is not installed. Download the app from the Windows Store and install it.
Printer information is not displayed when you click the device in the Devices and Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.
  note:
Refer to the Microsoft Windows User's Guide that came with your computer for further information on Windows error messages.
Common Mac problems
Condition
Suggested solutions
The printer does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing.
Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options.
  note:
It will take longer to print when you print a PDF file as an image.
Some letters are not displayed normally during cover page printing.
Mac OS cannot create the font while printing the cover page. The English alphabet and numbers are displayed normally on the cover page.
When printing a document in Mac, with Acrobat Reader 6.0 or higher, colors print incorrectly.
Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader.
  note:
Refer to the Mac User's Guide that came with your computer for further information on Mac error messages.
Common Linux problems
Condition
Suggested solutions
There is no xsane, nor simple-scan application, on my Linux printer.
For some Linux distributions, there might be no default scan application. To use scan features, install one of the scan applications using the download center supplied by the OS (ex. Ubuntu Software Center for Ubuntu, Install/Remove Software for openSUSE, Software for Fedora).
Scanner cannot be found via the network.
For some Linux distributions, a strong firewall is enabled and it may block the installer from opening the necessary port for searching network devices. In such a case, open the snmp port - 22161 manually, or disable the firewall temporarily, while using the printer.
When printing more than one copy, the second copy does not print.
The problem occurs on Ubuntu 12.04 due to the problem in standard CUPS filter 'pdftops'. Update the 'cups-filters' package to version 1.0.18 to fix the problem ('pdftops' is a part of 'cups-filters' package).
Unchecking the collate option in the Print Dialog does not work.
For some distributions, GNOME Print Dialog has an issue handling the collate option. As a workaround, set the default value of the collate option to False using the system's printing utility (execute "system-config-printer" in the Terminal program).
Printing always works with duplex.
This duplex issue was in the Ubuntu 9.10 CUPS package. Update the CUPS version to 1.4.1-5ubuntu2.2.
Printer is not added through the system's printing utility.
The problem occurs on Debian 7 due to the defect in the 'system-config-printer' package of the Debian 7 bug tracking system (http://bugs.debian.org/cgi-bin/bugreport.cgl?bug=662813). Please use another way to add a printer (CUPS WebUI, for example).
Paper size and orientation are disabled in the Print Dialog when opening text files.
The problem occurs on Fedora 19 and it is related to 'leafpad' text editor on Fedora 19. Please use other text editors like 'gedit'.
Printing produces divided images.
This issue exists in openSUSE 13.2 due to the wrong ghostscript provided by the system. Update the 'cups-filters-ghostscript' package with the command "zypper install --force cups-filters-ghostscript", or with an "Install/Remove Software" utility.
Printing PDF files does not work.
The problem occurs on openSUSE 12.3 and it has some problem in the standard CUPS (Common UNIX Printing System) filter 'pdftops' that might affect certain PDF documents (it seems this issue relates somehow to fonts used in PDF). Due to this problem, incorrect PostScript is generated and the printer fails to print it. We are waiting for the fix patch.
The printer does not print.
  • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available printers. Make sure that your printer is displayed on the list. If not, open Add new printer wizard to set up your device.
  • Check if the printer is started. Open Printers configuration and select your printer on the printers list. Look at the description in the Selected printer pane. If its status contains a Stopped string, press the Start button. After that, normal operation of the printer should be restored. The "stopped" status might be activated when some problems in printing occurred.
  • Check if your application has a special print option such as "-oraw". If "-oraw" is specified in the command line parameter, then remove it to print properly. For Gimp front-end, select Print > Setup printer, and then edit the command line parameter in the command item.
The error "Cannot open port device file" is encountered when printing a document.
Avoid changing print job parameters (via LPR GUI, for example) while a print job is in progress. Known versions of CUPS (Common UNIX Printing System) server break the print job whenever print options are changed. Then try to restart the job from the beginning. Since Unified Linux Driver locks the port while printing, the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs. If this situation occurs, try to release the port by selecting Release port in the Port configuration window.
When printing a document over the network, in SuSE 9.2, the printer does not print.
The CUPS (Common UNIX Printing System) version distributed with SuSE Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing Protocol) printing. Use the socket printing instead of ipp, or install a later version of CUPS (Common UNIX Printing System) (cups-1.1.22 or higher).
  note:
Refer to the Linux User's Guide that came with your computer for further information on Linux error messages.
Common PostScript problems
The following situations are PostScript language specific and may occur when several printer languages are used.
Problem
Possible cause
Solutions
The PostScript file cannot be printed.
The PostScript driver may not be installed correctly
  • Install the PostScript driver.
  • Print a configuration page and verify that the PostScript version is available for printing.
  • If the problem persists, contact a service representative.
Limit Check Error report prints.
The print job was too complex.
You might need to reduce the complexity of the page, or install more memory.
A PostScript error page prints.
The print job may not be PostScript.
Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup, or PostScript header file, to be sent to the printer.
The optional tray is not selected in the driver.
The printer driver has not been configured to recognize the optional tray.
Open the PostScript driver properties, select the Device Options tab, and then set the tray option.
When printing a document in Mac, with Acrobat Reader 6.0 or higher, colors print incorrectly.
The resolution setting in the printer driver may not be matched with the one in Acrobat Reader.
Make sure that the resolution setting in your printer driver matches the one in Acrobat Reader.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Philippines

hp-detect-load-my-device-portlet

Actions
Loading...