This document shows you how to clear original document jams. The original document jam can occur in front of the scanner or inside the scanner. When a document jams while passing through the dual scan document feeder (DSDF), a warning message appears on the display.
In front of the scanner
Use these steps to clear original document jams from in front of the scanner.
caution:To avoid tearing the document, remove the jammed document slowly and gently.
note:To prevent document jams, use the document glass for thick, thin, or mixed paper-type documents.
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Remove any remaining pages from the DSDF.
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Open the DSDF cover.
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Gently remove the jammed paper from the DSDF.Figure : Remove the jammed paper
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Close the DSDF cover.Figure : Close the DSDF cover
Inside the scanner
Use these steps to clear original document jams from inside the scanner.
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Remove any remaining pages from the DSDF.
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Open the DSDF cover.Figure : Open the DSDF cover
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Gently remove the jammed paper from the DSDF. If you cannot grasp the jammed paper, use lever as shown in the picture below.Figure : Remove the jammed paper
If you do not see paper in this area, go to the next step. -
Open the DSDF input tray.Figure : Open the input tray
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Pull the jammed paper gently out of the DSDF.Figure : Remove the jammed paper
If you do not see paper in this area, go to the next step. -
Close the DSDF cover and the DSDF input tray.
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Open the DSDF.Figure : Open the DSDF
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Grasp the jammed paper, and remove the paper from the feed area by carefully pulling it using both hands.Figure : Remove the jammed paper
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Close the DSDF.
