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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c05324614

Version: 1

Advisory: HP Chromebook 11 - Touchpad Does Not Work Properly, Excessive Force Required to Activate

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 03-Nov-2016

Last updated : 03-Nov-2016

DESCRIPTION
The touchpad exhibits any of the following behaviors:
  • Excessive pressure or multiple clicks required to activate the touchpad
  • Click works sporadically or does not work at all but tapping works
  • Cannot click and drag

SCOPE
Information in this document applies to the following:
Computers:
  • HP Chromebook 11 G3
  • HP Chromebook 11 G4
  • HP Chromebook 11 G4 EE
Operating Systems:
  • Google Chrome
RESOLUTION
Update the Chrome OS to version 54 or later (as of 28 October 2016 the latest is version 54).
Follow the link below for instructions on upgrading the OS:

Hardware platforms affected : HP Chromebook 11 G3, HP Chromebook 11 G4, HP Chromebook 11 G4 EE

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05324614

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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