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HP LaserJet Enterprise M527, M528, M577, HP LaserJet Managed MFP E52545, E52645, E57540 - 31.13.00, 31.13.01, 31.13.02 and 31.13.14 Error

Clear paper jams in the document feeder

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
  1. Lift the latch to release the document-feeder cover.
    Figure : Lift the latch
  2. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  3. Remove any jammed paper.
    Figure : Remove jammed paper
  4. Lift the document-feeder input tray.
    Figure : Lift the document-feeder tray
  5. Remove any jammed paper.
    Figure : Remove the jammed paper
  6. Lower the document-feeder input tray.
    Figure : Lower the document-feeder tray
  7. Close the document-feeder cover.
    note:
    Verify that the latch on the top of the document-feeder cover is completely closed.
    Figure : Close the document-feeder cover
  8. Ensure that the input tray is not overloaded and that the tray guides are set to the correct size. Make sure that the paper stack is correctly aligned at the center of the input tray when paper is loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path.
    Figure : Align guides
    note:
    To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.
    note:
    Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.
  9. Check the Document Feeder Kit consumable status.
    1. Navigate to and select Supplies on the control panel.
    2. Select Document Feeder Kit.
    3. See if the Document Feeder Kit status is OK, Low, or Very Low.
    4. It is recommend to replace the Document Feeder Kit if the status is Low or Very Low.
      Part number: W5U23A/HP 200 ADF Roller Replacement Kit
      To order parts, go to https://parts.hp.com/hpparts
  10. Check and clean the document feeder pickup rollers and separation rollers by removing any visible lint or dust from each of the rollers and using a clean lint-free cloth moistened with warm water.
    View the How to Clean the Pick Rollers in HP LaserJet and PageWide Printers for detailed instructions.
    note:
    Lift up the roller assembly to access and clean the second roller
  11. If necessary, replace the Document Feeder Kit rollers and separation pad.
    Part number: W5U23A/HP 200 ADF Roller Replacement Kit
    To order parts, go to https://parts.hp.com/hpparts
  12. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.

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