HP EliteBook 840 and 850 G3 Notebook PCs - Notebook Display Is Reduced When Multiple External Monitors are Connected
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 13-Apr-2016
Last updated : 13-Apr-2016
DESCRIPTION
The display on the Notebook is reduced to the upper left corner of the screen when external monitors are connected to a docking station. The remaining portion of the screen remains black.
Figure 1: Display reduced to corner:
SCOPE
The information in this document applies to the following:
Computers:
HP EliteBook 840 G3 Notebook PC
HP EliteBook 850 G3 Notebook PC
Operating Systems:
Microsoft Windows 7 Enterprise (32-bit)
Microsoft Windows 7 Enterprise (64-bit)
Microsoft Windows 7 Home Basic (32-bit)
Microsoft Windows 7 Home Basic (64-bit)
Microsoft Windows 7 Home Premium (32-bit)
Microsoft Windows 7 Home Premium (64-bit)
Microsoft Windows 7 Professional (32-bit)
Microsoft Windows 7 Professional (64-bit)
Microsoft Windows 7 Starter (32-bit)
Microsoft Windows 7 Ultimate (32-bit)
Microsoft Windows 7 Ultimate (64-bit)
RESOLUTION
To resolve this issue, perform the following steps to restore the display.
Right-click on the Windows
Desktop.
Select
Personalize.
Click on
Desktop Background.
From the lower right corner, click on the
Picture Position drop down list.
Change the position to
Fill.
Select
Save changes.
Close the Personalization window.
Hardware platforms affected : HP EliteBook 840 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA05082347
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
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