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HP Customer Support - Knowledge Base

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Information

Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP PCs - HP Connection Manager Fatal Error

This document pertains to HP computers with Windows 7 that have HP Connection Manager installed.

When opening Connection Manager, a Fatal Error occurs.

Figure : Fatal Error

Resolving the fatal error

To resolve the fatal error, download and install the following three service packs.

Download and install Microsoft .NET Framework 3.5 with Service Pack and then restart the computer.

Microsoft.NET Framework 3.5
Download and install HP Software Framework and then restart the computer.

HP Software Framework
Download and install HP Connection Manager and then restart the computer.

HP Connection Manager

HP Connection Manager now opens without the error message.

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Country/Region: Flag

Philippines

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Examples: "DeskJet Ink Advantage 4530 paper jam", "EliteBook 850 G3 bios update"