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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04650212

Version: 1

HP EliteBook and Zbook Mobile Workstation Notebook PCs - Date and Time Reset after Exiting Hibernation or Standby Mode

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Apr-2015

Last updated : 23-Apr-2015

DESCRIPTION

The computer may exhibit one or more of the following symptoms when exiting hibernation or standby mode:

The clock's date and time are reset to 1/1/1980, 12:00 AM.
The clock loses time or periodically displays the wrong time despite resetting the clock and date.

NOTE: This only occurs when WLAN/LAN switching is on.

SCOPE

Information in this document applies to the following:

Computers:

HP EliteBook 820 G1 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP EliteBook 850 G1 Notebook PC
HP EliteBook Folio 1040 G1 Notebook PC
HP ProBook 640 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP ZBook 15-inch Mobile Workstation
HP ZBook 17-inch Mobile Workstation

Operating Systems:

Microsoft Windows 7 Enterprise (64-bit)

RESOLUTION

To resolve this issue, download and install the following SoftPaq:

SoftPaq Description	Release Notes	Download SoftPaq
Intel I217LM/V and I218LM Gigabit Ethernet Driver Version: 1.00 Revision: S PASS: 2	SP67164 release notes	SP67164 file download

note:
A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 820 G2 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ZBook 14 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04650212

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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