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Welcome to HP Customer Support

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HP Instant Ink - Where are My Ink Cartridges?

This document is for HP Instant Ink customers.
Find answers to common questions about replacement ink cartridges.
New to the program?
Your cartridges have shipped and should arrive within 10 days of enrollment. You can track the shipment on the Ink Shipment section of your HP Instant Ink account page.
Missing an ink cartridge?
Check the Ink Shipment section of your HP Instant Ink account page to find shipment information. If your account shows a delivery, look around for the package or ask friends or co-workers who might have picked up the mail. If you still can’t locate your package, use the link on your account page to contact HP.
  note:
Your printer must be online and Instant Ink cartridges must be inserted for shipments to trigger.
Printing more than usual?
Check the Ink Shipment section of your HP Instant Ink account page to see if you have ink on the way. If you still have questions, use the link on your account page to contact HP.
Wondering when you'll get ink next?
Check the Ink Shipment section of your HP Instant Ink account page to see when your next shipment is estimated to ship.
How does HP Instant Ink know when to ship ink?
HP Instant Ink is a subscription service that sends ink before you need it based on your printing volume and ink levels. You might not receive ink cartridges every month. If you print many pages, you might receive multiple cartridges in a month.

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