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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04446835

Version: 1

HP EliteBook and ProBook Notebook PCs - Screen Appears Cracked and/or Exhibits Distorted Display Colors After Hibernation

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Sep-2014

Last updated : 05-Apr-2018

DESCRIPTION
The computer displays distorted colors or a cracked appearance after exiting hibernation mode. This issue only occurs if the computer is using battery power and the battery has a low charge.
NOTE: Although the screen appears to be cracked, it is not.
Figure 1: Screen appears cracked and discolored

SCOPE
Information in this document applies to the following:
Computers:
  • HP EliteBook 820 G1 Notebook PC
  • HP EliteBook 840 G1 Notebook PC
  • HP EliteBook 850 G1 Notebook PC
  • HP ProBook 640 G1 Notebook PC
  • HP ProBook 650 G1 Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
Computers
SoftPaq Description
Release Notes
Download SoftPaq
HP ProBook 640 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP Notebook System BIOS Update
Version: 01.30
Revision: A
HP EliteBook 820 G1 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP EliteBook 850 G1 Notebook PC
HP Notebook System BIOS Update
Version: 01.20
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 650 G1 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04446835

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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