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HP Customer Support - Knowledge Base

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HP 7.1, Compaq 7, and Compaq 8 Tablets - Tablet Does Not Power on Out of the Box (Android 4.2)

The tablet does not power on and the display is blank when the power button is pressed. This issue occurs only on new tablets. The tablet may still be in Ship-mode. This is a hibernation-like state computers are put in when in transport.
To bring the tablet out of Ship-mode, complete the following steps:
  1. Connect the power cable's USB connector into the wall AC Adapter.
  2. Connect the wall AC adapter into a live power outlet.
  3. Connect the power cable's micro USB connector into the tablet.
  4. Press and hold the power button for five (5) seconds or until the tablet displays the HP or Compaq logo.
Figure 1: Trouble shooting steps

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Country/Region: Flag Philippines

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