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HP Customer Support - Knowledge Base

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HP Multifunction Printers - Windows: A Document is Cropped When Scanning With HP Software

Issue

Scanning a document with HP software results in an incomplete document and/or duplicate files.
The settings and shortcuts affected are:
  • Photo to File
  • Photo to E-mail
  • Photo to TIF
  • Any new shortcuts with Item Type as Photo

Solution

To avoid automatic cropping or file duplication, you must change the settings. Follow these steps to change the settings in the HP Scan software.
  1. Open the HP Scan software.
  2. Select a photo shortcut, such as Photo to File, and then click Advanced Settings.
  3. Make sure the Auto Crop setting is not selected.
  4. Adjust any other settings, and then click Scan to scan your item again.

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Country/Region: Flag Philippines

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