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HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 8)

This document is for HP and Compaq notebook computers with Windows 10 and 8.
Use this information to troubleshoot common keyboard problems on notebook computers.

Try this first: Use the HP Guided Solution

OR follow the steps below.

Run a Keyboard Test using HP PC Hardware Diagnostics for Windows

The Keyboard test provides a quick interactive functional test of the keys on the keyboard and identifies any problems with the hardware. Use the following steps to open the diagnostics and run the test.
If the HP PC Hardware Diagnostics for Windows app is not available on your computer, download the latest version from the HP Hardware Diagnostics website.
  1. In Windows, search for an open HP PC Hardware Diagnostics for Windows, and then select Run as administrator.
    Run HP PC Hardware Diagnostics WIndows as an administrator
  2. The app opens to the main menu. Click Component Tests.
    Opening the Component Tests menu
  3. The Component Tests menu displays.
    Your Component Tests menu might be different, depending on the components installed on your computer.
    Component tests menu
  4. To run the test, click Input Devices, click Keyboard, and then click Run once.
    Running the Keyboard Test
    The Keyboard Test time is 3 minutes.
    Bluetooth devices are not currently supported.
    For more information about using the HP PC Hardware Diagnostics for Windows, see Testing for Hardware Failures (Windows 10, 8)

Pressing keys does nothing (keyboard is not working)

If your keyboard is not working:
  1. Turn off the computer and then restart it.
  2. Press the Esc key repeatedly to see if a startup menu opens.
    • If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
    • If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
  3. Restart the computer.
  4. In Windows, search for and open Device Manager.
  5. Click View, and then select Show Hidden Devices.
    Show hidden devices in Device Manager
  6. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
  7. Continue removing device names in the Keyboards category until all device names have been uninstalled.
  8. Restart the notebook. Right-click Start , select Shut down or sign out, then select Restart.
  9. Wait for the computer to restart and open Windows.
    The keyboard should now work correctly. To test the keyboard for key or hardware failures, see Testing for Hardware Failures (Windows 10, 8).

Key presses are slow to respond

If there is a short delay from the time a key is pressed to the time the character is displayed on the screen, the Filter Keys function might be activated. The Filter Keys function provides a greater range of key press options to fine-tune key delays and prevent inadvertent key presses. To disable Filter Keys and return to the default keyboard behavior, use the following steps:
  1. In Windows, search for and open Settings.
  2. In the Settings, click Ease of Access.
  3. Under Ease of Access, click Keyboard.
  4. Make sure the Filter Keys switch is set to Off.
    Turning off the Filter Keys
The keys should now be more responsive.

Pressing a key once types several characters

If two or more characters appear when pressing a key, adjust the key repeat delay:
  1. In Windows, search for open Keyboard.
  2. On the Keyboard Properties screen, drag the Repeat delay slider to Long, and then click OK to save changes.
    Keyboard Repeat delay setting

Function keys do not work

If pressing any of the function key does nothing, the function keys are not working. Use the following steps to replace the driver for those keys:
  1. If a Let's identify your product to get started page displays, click Laptop or Desktop.
  2. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. For example, type Pavilion HPE h8-1360t Desktop, and then click Submit.
    Type the model name for your HP or Compaq computer in the search field
  3. If a Matching products web page opens, select your model number from the list.
  4. The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change, select your version, and then click Change.
    If you cannot find the operating system you want in the list, HP does not have drivers for that operating system.
    Change your computer operating system
  5. From the list of available software and driver categories, click Driver-Keyboard, Mouse, and Input Devices, and then select the HP Wireless Button Driver or HP Hotkey Support driver, depending on your operating system and notebook model.
    Locate the HP Wireless Driver Button Driver
  6. Click Download, and then follow the on-screen instructions to download and install the driver.
    After installing the new driver, the function keys should work normally.

Computer beeps while typing

If the computer sometimes beeps while you are typing, Toggle Keys or Sticky Keys is active. The Toggle Keys can emit a beep when the Caps Lock keys are pressed. The Sticky Keys function can emit a beep when the Ctrl, Alt, Shift, and Caps Lock keys are pressed. Use the following steps to disable Sticky Keys and Toggle Keys:
  1. In Windows, search for and open Settings.
  2. In Settings, click Ease of Access.
  3. Under Ease of Access, click Keyboard.
  4. Make sure the Sticky Keys switch is set to Off.
    Turn off Sticky Keys

Wrong characters appear when typing, changing keyboard language, or Dvorak

If the wrong characters appear when you are typing, or you are trying to use a different keyboard, synchronize Windows to the type of keyboard you are using.

Stuck notebook key

If a key is physically stuck in the down position, you might not have to replace the entire keyboard. Many keyboards have keys that can be removed by inserting a butter knife under one edge of the key and gently prying up on the top and bottom edge. After the key has been removed, using a swab with alcohol, clean the underside of the key and the key's slot in the keyboard. Replace the key by snapping it back into place.
If the notebook is still under warranty and a key is stuck, you should contact HP to see if the notebook can be serviced before removing a key.
To avoid damaging the pad under the key, insert the butter knife only 1/8 inch under the edge of the key.
Image of removing a key and cleaning under it.
Other tips to think about when encountering a stuck key:
  • Turn off the notebook and unplug the AC adapter before working on the keyboard.
  • If your notebook has a removable battery, remove the battery before removing the key.
  • If the key is stuck due to liquid or other substance getting into the keyboard, cleaning might be the only option.
  • Longer keys, such as spacebar and Enter, probably have a small metal rod for support. This rod must be inserted into the key and keyboard before replacing the key into the keyboard.
    Metal rod connections under the space bar
If a key cannot be unstuck, or the keyboard does not have keys that can be removed, service the computer.






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