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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03717926

Version: 1

HP Notebook PCs - RAM Amount Improperly Recognized

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Mar-2013

Last updated : 26-Mar-2013

DESCRIPTION
The system recognizes 929MB RAM when there is actually 2GB or 4GB installed. This occurs after updating to BIOS version F.34.

sourceInformation

SCOPE
Compaq CQ58-200 Notebook PC series
Compaq CQ58-300 Notebook PC series
Compaq Presario CQ58-100 Notebook PC series
HP 2000-2100 Notebook PC series
HP 2000-2200 Notebook PC series
HP 2000-2300 Notebook PC series
HP 650 Notebook PC
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update (Intel Processors)
Version: F.36
Revision: A
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/

Hardware platforms affected : Compaq CQ58-200 Notebook PC series, Compaq CQ58-300 Notebook PC series, Compaq Presario CQ58-100 Notebook PC series, HP 2000-2100 Notebook PC series, HP 2000-2200 Notebook PC series, HP 2000-2300 Notebook PC series, HP 650 Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03717926

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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