hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03712748

Version: 1

HP Designjet L26500 Printer Series - Firmware upgrade to version 9.0.0.2 highly recommended

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 22-Mar-2013

Last updated : 25-Mar-2013

DESCRIPTION
Highly recommended firmware upgrade: amongst other enhancements; it optimizes the Carriage Rail Cleaning & Lubrication triggers to help keep units well maintained and running at their best.
After the firmware has been upgraded, the printer will start/continue (depending on previous FW version) to display requests for printer maintenance when needed, depending on the printer’s usage and/or the customer’s workflow.
A video explaining the Carriage Rail Cleaning and Lubrication maintenance procedure can be found at:

SCOPE
The following models of the HP Designjet L26500 printer with firmware version 8.0.0.3 or lower should be upgraded.
Printer
Model number
HP Designjet L26500 61-in Printer
CQ869A
HP Designjet L26500 61-in Japan Printer
CR030A
The current firmware version can be identified by checking the printer’s Embedded Web Server (EWS) or through the printer’s Front Panel.
Using the Embedded Web Server
  1. Go to the Embedded Web Server (type the IP address of the printer from any web browser), and click the Setup tab.
  2. Select the Firmware Update option.
    The printer’s current firmware version is listed on the Firmware Update page.
Using the Front Panel
  1. Go to the Main Menu.
  2. Select InformationView Printer Information. The information contains the printer's current firmware version.
RESOLUTION
Upgrade the printer firmware to version 9.0.0.2 by following the instructions below:
  1. Go to http://www.hp.com/go/L26500fw and click one of the printer types.
  2. On the next page, click your operating system.
  3. Next, under the Firmware category, click the Download button to download the new firmware. Extract the fmw file from the downloaded package. The name of the latest file (as of today) available to download is SP-SP_09_00_00.2_mvl40-x86-opt_B.signed.fmw.
  4. If the printer is connected over the network, go to the Embedded Web Server (type the IP address of the printer from any web browser), and click the Setup tab.
  5. Click Update and follow the instructions on the screen.
Carriage Rail Cleaning and Lubrication video
Keeping the Carriage Rail clean and lubricated is a key element in printer maintenance. A video has been created that shows how to perform correct maintenance on the L26500 printer. Viewing this video is highly recommended, and it is available at:

REVISION HISTORY : 1.1

Hardware platforms affected : HP Latex 210 Printer (HP Designjet L26100 Printer), HP Latex 260 Printer (HP Designjet L26500 Printer)

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA03712748

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Philippines

hp-detect-load-my-device-portlet

Actions
Loading...