This document contains information about error messages that might display on the printer control panel, or on the computer screen. These messages provide information about the current status of the printer and situations that might require action.
The table below contains a list of common error messages, the causes for each of these errors, and solutions to resolve them.
Error message on computer screen
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Error message on printer control panel
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Cause
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Solution
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Accessory Tray 3 Missing or Open
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Accessory Tray 3 Missing or Open
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The printer cannot detect the tray.
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Install and close the tray.
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Add Paper to Multi-Purpose Tray
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Add Paper to Multi-Purpose Tray
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The printer cannot detect paper in Tray 1.
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Load more paper into the tray, and then touch the OK button.
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ADF Misfeed
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ADF Misfeed
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The printer has detected a failure to feed paper through the document feeder.
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Reload the paper and try the job again.
If the error persists, clean the document feeder pickup and feed rollers.
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Automatic Document Feeder Cover Open
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Automatic Document Feeder Cover Open
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The document feeder cover is open.
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Close the document feeder cover.
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Ink cartridge failure
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Cartridge Problem
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The cartridges listed above appear to be missing or damaged.
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HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
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Ink cartridge problem
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Cartridge Problem
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The cartridges identified in the error are damaged or have failed.
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HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP supplies. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.
note:
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Clear Output Area
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Clear Output Area
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The printer has detected a jam in the output area.
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Remove any paper from the output flap area.
Make sure that the flap can open and close. If it cannot, replace the output flap.
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Close Ink Access Door
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Close Ink Access Door
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The printer has detected that the ink cartridge door is open.
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Close the ink access door.
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Close Left Door
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Close Left Door
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The printer has detected that the left door is open.
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Close the left door.
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Counterfeit Cartridge Advisory
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Counterfeit Cartridge Advisory
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This is a software message only. The printer has detected a possibly counterfeit cartridge.
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At the computer, click the hypertext link to report fraud, or click the Continue button to clear the message.
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Do not use SETUP cartridges
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Do not use SETUP cartridges
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The setup cartridges that came with the printer cannot be used after the printer has been initialized.
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Remove the SETUP cartridges, and then install non-setup cartridges. A new SETUP cartridge cannot be used in a printer that has already been initialized.
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Duplex Module Missing
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Duplex Module Missing
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The printer cannot detect the duplex module.
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Install the duplex module.
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Empty Ink Cartridge?
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Empty Ink Cartridge?
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The printer cannot detect ink in the indicated cartridge.
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If ink is still present in the cartridge, touch the OK button to continue printing.
If the cartridge is empty, replace the cartridge.
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HP Protected Cartridge Installed
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HP Protected Cartridge Installed
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The printer has detected cartridges that were locked in another printer using the HP Cartridge Protection feature. Cartridges locked in another printer will not work in this printer.
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Replace the cartridge that is indicated in the error message.
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Incompatible ink cartridges
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Incompatible ink cartridges
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The printer has detected a cartridge or cartridges that are not for use with the printer.
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If a firmware upgrade is available, install it.
If the firmware upgrade does not resolve the issue, service the printer.
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Ink cartridges depleted
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Ink cartridges depleted
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One or more of the ink cartridges is empty.
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Replace the empty cartridge (or cartridges) indicated in the error message.
If this message appears when the cartridge is new or appears to have ink, try the following:
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Ink Sensor Failure
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Ink Sensor Failure
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The printer ink sensor has failed and the printer no longer prints.
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Ink Sensor Warning
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Ink Sensor Warning
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The printer ink sensor has detected an error. Printing with empty cartridge can lead to poor print quality.
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Either the cartridge has been refilled (and the printer cannot sense ink levels), or the sensor has failed.
If print quality is okay, it is unlikely that sensor failure is the cause of the message.
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Low on ink
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Low on ink
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The ink level in the indicated cartridge has reached a low level.
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It is not necessary to replace the cartridge at this point. HP recommends having a replacement cartridge ready for when the cartridge is empty.
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Main Tray 2 Missing or Open
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Main Tray 2 Missing or Open
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The printer cannot detect the tray.
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Install and close the tray.
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Non-HP ink cartridges installed
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Non-HP Cartridge(s)
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The printer has detected a non-HP cartridge or cartridges.
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HP cannot guarantee the quality or reliability of non-HP supplies. Replace the cartridges with genuine HP cartridges to ensure the best print quality.
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Paper Jam
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Paper Jam
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The printer has experienced a paper jam. Printing cannot continue until the jam has been cleared.
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Follow the instructions on the printer control panel to clear the jam.
For additional information on clearing paper jams, see HP OfficeJet Pro X series - Resolve paper jams including "Print Zone" jams.
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Paper Jam in Automatic Document Feeder
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Paper Jam
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The printer has detected a jam in the document feeder.
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Clear the jam and then touch the OK button.
For additional information on clearing paper jams, see HP OfficeJet Pro X series - Resolve paper jams including "Print Zone" jams.
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Paper size mismatch
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Paper size mismatch
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The paper size detected by the printer does not match the size selected in the software.
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Select the correct paper size in the software application, load the size of paper dictated by the software into the paper tray, or touch the OK button to continue the job with the size mismatch.
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Paper too short
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Paper too short
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The printer cannot print on paper that is shorter than 12.5 cm.
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Load paper that exceeds the minimum supported size, and then re-send the print job.
note: |
Paper too short to auto-duplex
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Paper too short to auto-duplex
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The paper in the printer does not meet the minimum size requirements for automatic two-sided printing (duplexing).
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Load paper that meets specifications for automatic duplexing.
note: |
Paper type mismatch
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Paper type mismatch
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The paper type detected by the printer does not match the type selected in the software.
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Select the correct paper type in the software, load the type of paper dictated by the software into the paper tray, or touch the OK button to continue the job with the size mismatch.
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Print Quality Warning
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Print Quality Warning
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The printer has detected a problem with the duplex module.
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Remove and then reinstall the duplex module.
If the error persists, replace the duplex module.
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Printer Failure
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Printer Failure
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The printer or ink system has experienced an error.
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Turn the printer off and then back on.
If the error persists, refer to the "Additional information" section at the end of this document for a link to contact HP Customer Support.
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Printer Supply Upgrade
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Printer Supply Upgrade
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The printer has detected an upgrade cartridge.
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Press the OK button to accept the upgrade cartridge, or touch the Upgrade button to install the upgrade cartridge, or replace the cartridge.
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Printer Supply Upgrade Problem
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Printer Supply Upgrade Problem
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A supply upgrade failed.
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Replace the ink cartridges.
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Printhead Jam
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Printhead Jam
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The printer has detected a jam that is blocking the printhead.
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Follow the instructions on the printer control panel to clear the jam.
If you are unable to clear the jam, and the error persists, refer to the "Additional information" section at the end of this document for a link to contact HP Customer Support.
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Problem with Printer Preparation
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Problem with Printer Preparation
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The printer has detected an error with the printer clock. Print quality can be affected.
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Problem with SETUP cartridges
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Problem with SETUP Cartridge(s)
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The printer has detected a problem with the setup cartridges, which prevents the printer from completing the initialization process during initial installation.
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Replace the cartridges.
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Service Ink Capacity Warning
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Service Ink Capacity Warning
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The waste ink container on the duplex module is full or almost full. This can cause print quality issues (smearing).
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Replace the duplex module, and then reset the service ink detection mechanism.
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Startup Routine Ink Alert
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Startup Routine Ink Alert
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The cartridge indicated might not have enough ink to complete the printer startup process.
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Replace the cartridge that is indicated in the error message.
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Tray 2 Out of Paper
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Tray 2 Out of Paper
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The printer cannot detect paper in the tray.
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Load more paper into the tray, and then touch the OK button.
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Tray 3 Door Open
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Tray 3 Door Open
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The printer has detected that the jam access door on the right side of accessory Tray 3 is open or shut incorrectly.
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Close the Tray 3 door.
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Tray 3 Out of Paper
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Tray 3 Out of Paper
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The printer cannot detect paper in the tray.
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Load more paper into the tray, and then touch the OK button.
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Use SETUP cartridges
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Use SETUP cartridges
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The printer needs the setup ink cartridges that came with the printer to perform the initial setup process.
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Replace the cartridges with the SETUP ink cartridges that came with the printer. SETUP cartridges are required for initialization.
Once a SETUP cartridge has been used to initialize a printer, it can be used in the same or a different printer until it is depleted.
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Previously used genuine HP cartridges installed
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Used HP Cartridges
Used HP Ink Cartridge(s) installed
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The printer has detected a used cartridge or cartridges.
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Press or touch the OK button to clear the message.
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Used or Counterfeit Cartridge Detected
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Used or Counterfeit Cartridge Detected
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This is a software message only. The printer has detected a refilled or counterfeit cartridge.
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At the computer, click Yes or No to clear the message.
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Used, Refilled or Counterfeit Cartridge Detected
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Used, Refilled or Counterfeit Cartridge Detected
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This is a software message only. The printer has detected a possibly counterfeit cartridge.
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At the computer, click the Buy Now button to purchase a genuine HP cartridge, or click the OK button to clear the message.
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Very low on ink
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Very Low on Ink
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The ink level in the indicated cartridge has reached a very low level.
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It is not necessary to replace the cartridge at this point. HP recommends having a replacement cartridge ready for when the cartridge is empty.
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