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HP Photosmart e-All-in-One Printer Series (D110) - A 'Door Open' Error Message Displays on the All-in-One

Issue

A 'Door Open' message displays on the product control panel.

Solution one: Make sure that the cartridge door is closed

If the cartridge door is not completely closed, the error message displays. Follow these steps to make sure that the cartridge door is closed.
  1. Open the cartridge door.
    Figure : Open the cartridge door
    Graphic: Open the cartridge door
  2. Close the cartridge door. Make sure that both the top-left and top-right corners of the cartridge door snap into place.
    Figure : Close the cartridge door
    Graphic: Close the cartridge door
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Check for obstructions around the cartridge door

An obstruction could prevent the cartridge door from closing completely. Follow these steps to check for and remove any obstructions around the door.
  1. Inspect the door, and the area around it, to make sure that no obstructions prevent the door from closing completely.
    note:
    Bits of paper, packing materials, or tape might prevent the door from closing completely.
  2. Remove any obstructions.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Perform a reset

Sometimes, resetting the product can clear the error message. Follow these steps to reset the product.
  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 15 seconds.
  4. Plug the power cord back into the wall outlet.
  5. Reconnect the power cord to the printer.
  6. Turn the printer on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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