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HP Designjet T2300 eMFP Product Series - The paper cannot be loaded successfully

  • Ensure no paper is loaded.
  • Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
  • Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer automatically attempts to straighten the paper.
  • The paper may be crumpled, or warped, or may have irregular edges.

General unsuccessful roll load issues

  • If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be trimmed. Remove the initial 2 cm from the roll and try again. This may be necessary even with a new roll of paper.
  • Ensure the roll ends are tight against the spindle ends.
  • Check that the spindle is correctly inserted.
  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
  • Check that all roll end plugs have been removed.
  • Check that the paper is wound tightly on the roll.
  • Do not touch the roll or paper at during the alignment process.
  • When loading a roll, the roll cover must remain open until the front panel asks you to close it.
  • When loading the upper roll, avoid inserting the paper into the cut sheet slot.
    Figure : Avoid the cut-sheet slot

Unsuccessful roll load

If the paper has not been inserted straight, the front panel displays the following instructions.
  1. When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to straighten the roll.
  2. When prompted by the front-panel display, lower the blue lever. The printer checks the alignment. If the roll is aligned, the printer asks you to close the roll cover, and you are now ready to print.
    If the roll is still not aligned, the front panel displays an error and instructions to start again.
    If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.
note:
If the roll has become loose around the core, the printer cannot load the paper.

Unsuccessful sheet load

  • Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
  • Ensure that the sheet is aligned with the reference line on the roll cover.
  • Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel display.
  • Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, please follow the instructions given on the front-panel display.
If you would like to start the load process again, cancel the process on the front panel; the printer ejects the sheet from the front of the printer.

Paper loading error messages

Here is a list of front-panel messages related to paper loading, with the suggested corrective action.
Front-panel message
Suggested action
Close the roll cover when the paper load is finished
Close the roll cover when the paper load is finished.
Lever lifted
During the load process the blue lever was lifted. This prevents the printer from loading the paper. Follow the instructions on the front-panel display.
Paper incorrectly loaded
The paper has not been loaded correctly. Lift the blue lever, remove the paper and lower the lever.
Paper loaded with too much skew
During the paper load process the printer detected that the paper had too much skew. Follow the instructions on the front-panel display.
Paper loose around core
The end of the roll has become loose around the core. Tighten the paper to the core or insert a new roll.
Paper not detected
During the paper load process the printer did not detect any paper. Ensure the paper is inserted fully and is not transparent.
Paper too big
During the load process the printer has detected that the paper is either too wide or too long (sheet only) to be loaded correctly. Press to stop the load process. See Functional specificationsFunctional specifications.
Paper too small
During the load process the printer detected that the paper is too narrow or too short to be loaded in the printer. Press to stop the load process. See Functional specificationsFunctional specifications.
Roll cover closed during paper load process
Do not close the roll cover until you are asked to do so by the front panel.
Upper roll load and paper is inserted through the single sheet path
Avoid inserting roll paper into the cut sheet slot.

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