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HP Customer Support - Knowledge Base

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HP LaserJet P4014/P4015/P4515 Printer series - Paper Jam in Mailbox Bin with Quiet Mode Enabled

Issue

When the P4014/4015/4515 printer is set for "quiet mode" = "on", media will jam in the output device. When "quiet mode" is set to "off", media will be delivered to the output bins as expected. This can easily be tested by performing a paper path test to all output bins.

Solution

This issue has been resolved in the 04.070.7 release of firmware. To download the firmware, please visit the web link mentioned below:

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Country/Region: Flag Philippines

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