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HP High-Performance Secure Hard Disk - Printer configuration page messages

Printer configuration page messages
The Installed Personalities and Options section of the printer configuration page includes information such as the EIO slot installed, drive status, serial number, model name, and drive capacity. There are typically three states for the drive:
  • Empty — No hard disk is installed.
  • Enabled — A hard disk is installed. See the Security section for more information about the encryption status, such as whether the disk is locked to this printer/MFP and operating normally.
  • Disabled — A hard disk is installed, but it is not operational. See the Security section for more information.
In the Security section of the configuration page, use the Hard Drive Encryption Status for troubleshooting. Use the following table to verify whether your HP Secure Hard Disk is functioning properly. For additional troubleshooting information, use the HP embedded Web server.
Hard Disk Encryption Status
Message
Recommended Action
Not applicable
Normal status when no hard disk is installed.
Install an HP Secure Hard Disk.
Not supported
Normal status for a standard (non-encrypted) hard disk.
Install an HP Secure Hard Disk.
ENABLED
Normal status when an HP Secure Hard Disk is installed.
None.
DISABLED
Disk is capable of encryption. However, encryption is disabled.
Enable encryption using the HP embedded Web server or HP Web Jetadmin.
  caution:
Data on this hard disk is not encrypted.
DISABLED: Expected Drive Missing
Incorrect hard disk installed. The printer/MFP was expecting an HP Secure Hard Disk that was previously locked to this printer/MFP.
  note:
If the hard disk encountered a serious error, the disk status in the Installed Personalities and Options section is Disk Not Functional.
Install the correct hard disk for this printer/MFP. Or, to permanently erase the contents of the HP Secure Hard Disk and reboot the printer/MFP, select Reinitialize Hard Drive.
If the hard disk is Not Functional, turn the printer/MFP off and check all power and interface cables. Then, restart the printer/MFP. If the error continues, contact HP Support.
DISABLED: Encrypted by Another Device
Incorrect hard disk installed. The installed HP Secure Hard Disk was locked to a different printer/MFP.
Install the correct hard disk for this printer/MFP. Or, to permanently erase the contents of the HP Secure Hard Disk and reboot the printer/MFP, select Reinitialize Hard Drive.
DISABLED: Unsupported Drive Installed
Incorrect hard disk installed. Only HP Secure Hard Disks are supported in this printer/MFP.
Install the correct HP Secure Hard Disk for this printer/MFP.
Disk Not Functional
(Internal or EIO)
Hard disk is not functional.
Turn the printer/MFP off and check all power and interface cables. Then, restart the printer/MFP. If the error continues, contact HP Support.
  note:
See your printer/MFP documentation for instructions about viewing or printing configuration pages. For a description of configuration page messages other than those related to the HP Secure Hard Disk, see the setup or use guides provided with your printer/MFP model.

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