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HP and Compaq Desktop PCs - Resolving Issues with HP Director

This document pertains to HP and Compaq Desktop PCs that have HP All-in-One, Scanner, or Camera software installed.
About HP Director
HP Director is the main software interface used by many HP imaging products (All-in-ones, cameras, and scanners). This software is installed with software that came with the imaging product or from software downloaded from HP's Website. It can be used to load images from the imaging device to the computer and contains other very useful device functions and options.
Figure : HP Director
Figure : HP Director
Director will not open
After upgrading Internet Explorer to version 7 the HP Director software no longer opens. The software loads to memory but the interface is not visible. To immediately use the Director software, use the following workaround:
  1. Open HP Director by double-clicking the HP Director desktop icon or by selecting the Director software using the Start menu.
    HP Director is open but cannot be seen.
  2. Press the Alt key and the Space bar at the same time.
    A menu opens.
    Figure : Menu
  3. Select Minimize from the menu in the upper left corner of the window. If necessary, select Minimize again until HP Director minimizes to a taskbar icon.
  4. Click the HP Director taskbar item to open and view HP Director.
Helpful links and support
More relevant support content for HP Director can be found from the support pages of your imaging device model number. If this document was not satisfactory, try browsing for more information from the support pages for your model of HP or Compaq imaging device. To do so, go to the HP support site and enter the model number of the all-in-one, scanner or camera into the field provided.
Other helpful links about HP Director software:

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