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HP Designjet Z2100 Photo Printer Series - Front Panel Error Messages

Occasionally one of the following messages may appear on the front-panel display. If so, follow the advice in the Recommendation column.
If there is any error message that does not appear here, and if there is a doubt about the correct response, contact HP Support.
Text messages
Message
Recommendation
[Color] cartridge has expired
Replace the cartridge. See Handling ink cartridges and printheads.
[Color] cartridge is missing
Insert a cartridge of the correct color.
[Color] cartridge is out of ink
Replace the cartridge.
[Color] printhead #[n] error: not present
Insert the correct printhead.
[Color] printhead #[n] error: please remove
Remove the incorrect printhead and insert a new printhead of the correct type (color and number).
[Color] printhead #[n] error: replace
Remove the non-functional printhead and insert a new printhead.
[Color] printhead #[n] error: reseat
Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See Reseat or Replace Printhead Messages.
[Color] printhead #[n] out of warranty
The printhead's warranty has expired, because of the length of time it has been in operation or because of the volume of ink used.
[Color] printhead #[n] warranty warning
The printhead's warranty may be invalidated by the use of the wrong kind of ink.
IO error
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support.
IO warning
Try again; if the problem persists, contact HP Support. See Contact HP Support.
Paper advance calibration pending
Perform paper advance calibration. See Recalibrate the paper advance.
Paper too small to print paper advance calibration
Unload paper and load larger paper.
Paper too small to scan paper advance calibration
Unload paper and load larger paper.
PDL Error: Ink system not ready
Clean the printheads. See Clean the printheads.
PDL Error: Job clipped
The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size.
PDL Error: memory full
Restart the printer and try re-sending the job; if necessary, reduce the complexity of the job.
PDL Error: out of paper
Load more paper.
PDL Error: parsing error
The print job is unintelligible to the printer. Try to recreate and resend it. Check the cable connections.
PDL Error: print mode error
The paper type or print quality specified for the job are incorrect. Change the loaded paper type or the print settings.
PDL Error: printing error
Try sending the job again.
PDL Error: virtual memory full
Restart the printer and try re-sending the job; if necessary, reduce the complexity of the job.
Printhead alignment error: paper too small
Unload paper and load larger paper.
Reseat [color] cartridge
Remove and reinsert the same cartridge. See Handling ink cartridges and printheads.
Update: failed. Invalid file
Make sure that the correct firmware update file has been selected. Then try again to perform the update.
Numerical error messages
Error code
Recommendation
01.0
01.1
01.2
Restart the printer. If the problem persists, contact HP Support.
21
21.1
22.0
22.1
22.2
22.3
24
Restart the printer. If the problem persists, contact HP Support.
62
63
64
65
67
Update the printer's firmware. See Update the firmware.
74.1
Try the firmware update again. Do not try to use the computer while the update is in progress. If the problem persists, contact HP Support. See Contact HP Support.
79
Restart the printer. If the problem persists, contact HP Support. See Contact HP Support.
94
94.1
Restart color calibration. See Color calibration.

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