hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-hero-support-search

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Looking for Site Help?

    Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

     

hp-concentra-wrapper-portlet

Actions
Loading...

HP Notebook PCs - "162 - System Options Not Set" Error Message Appears On Black Screen

HP recommends the following resolutions for Sorry for the inconvenience, but Windows Failed to Start Successfully error messages referring to 162 - System Options not set that may occur before Windows XP or Windows 2000 is started.
This error message occurs when the hardware is modified and the System BIOS options are forced to change.
Step 1: Reset the default BIOS
Use the following steps to reset the default BIOS settings.
  1. Press and hold the Power button for 5 Seconds to turn off the PC.
  2. Press and hold the F10 key while you press the Power button to turn on the PC. Release the F10 key after text is displayed on the screen of the PC.
  3. After the BIOS Setup Utility is displayed, press the F9 key to select Setup Defaults.
  4. Press the F10 key to select Save and Exit.
Step 2: Schedule a repair
If the preceeding method does not resolve the error, please contact HP to schedule a repair.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Philippines

hp-detect-load-my-device-portlet

Actions
Loading...