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HP Customer Support - Knowledge Base

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HP Designjet 500, 510, and 800 Series Printers - Driver Crashes when Printing from AutoCAD 2005/2006

Issue:
Print drivers crash when printing a file that is located on a large structure directory or has a large file name.
note:
This issue is only seen with AutoCAD 2005/2006.
Example
C:\long_path_route1\long_path_route2\long_path_route3\long_path_route4\long_path_route5\long_path_route6\long_path_route7\longpath_testfile.dwg
Solution
It is recommended to use only the latest HP Printer Driver version, especially if older than version 6.03.
  1. Uninstall the current driver and install the latest driver.
  2. Install the driver into AutoCAD by using the Add-A-Plotter Wizard under the Manage Plotters option.
    note:
    Once the driver has been installed, the .pc3 driver will display in the list of printer drivers. Use this driver.
  3. Refer to www.autodesk.com Services and Support, Knowledge Base Document ID: TS1052643, Published date: 2006-Jan-03.

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Country/Region: Flag Philippines

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