hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Looking for Site Help?

    Learn about the features of the HP Customer Support site and how to use them to meet your online support needs. Click Here

     

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 3015 AiO Products - Clearing Jams

Media jams occur in the printer
Occasionally, media becomes jammed during a print job. An error in the software program and a jam message on the printer control panel display indicate a media jam. To prevent a jam, see the following instructions:
  • Only print on media that meets HP specifications.
  • Only print on media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.
  note:
When adding new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, which reduces media jams.
Clearing a media jam
  caution:
Media jams might result in loose toner on the page. Use cold water to wash toner off of clothes, as hot water will permanently set the toner into fabric. To remove toner from hands, wash hands in cold water.
  caution:
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
  note:
When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.
  1. Push the print-cartridge-door release and open the top cover.
    Figure : Pushing release and opening top cover
  2. Grasp the handle of the print cartridge and remove it. Set it aside.
    Figure : Removing print cartridge
      caution:
    To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until it can be placed back in the printer.
  3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
    Figure : Jammed media most visible
  4. When the jammed media is removed from this area, replace the print cartridge.
    Figure : Replacing printer cartridge
  5. Press the supporting springs, and close the top cover.
  6. Open the media input tray and remove any media from the tray.
    Figure : Removing media
  7. Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the printer.
    Figure : Removing media input tray
  8. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
  9. Replace the input tray into the device.
    Figure : Replacing input tray
  10. After clearing the media jam, it may be necessary to shut down the printer, and then turn it on again.
  note:
To add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.
Clearing other media jams
  caution:
Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the printer, grasp the leading edge of the media and pull the media out through the output bin.
Figure : Removing jammed media from output bin
  note:
If the printer is shut off before clearing the media jam, turn it on again, and then restart the printing or copying job.
Tips to avoid media jams
  • Make sure the automatic document feeder (ADF) media lever is in the correct position for the media being used. Slide it to the single-sheet setting (to the right) when scanning on thick media. Slide it to the multiple-sheet setting (to the left) when scanning on regular media.
  • Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that is used.
  • Check that the input tray is securely in place.
  • Do not add print media into the input tray while the printer is printing.
  • Use only HP-recommended media types.
  • Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
  • Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Media jams occur in the automatic document feeder (ADF)
Occasionally, media becomes jammed during a copy, scan, or fax job. For additional information on jams specific to the ADF, click here to view the document titled HP LaserJet 3015 AiO Product - Troubleshooting Automatic Document Feeder (ADF) Jams (document ID c00292627)
A software error message indicates a media jam, and the Doc feeder jam Clear, Reload message appears on the printer control panel display to indicate a jam.
  • The ADF input tray is loaded incorrectly or is too full.
  • The media does not meet HP specifications.
Typical automatic document feeder (ADF) jam locations
  • Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page.
    Figure : Removing jammed media from input tray
  • Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page.
    Figure : Removing jammed media from output bin
  • Intermediate location: If the page is sticking out of the input tray and into the output area, see "To clear a media jam from the automatic document feeder (ADF)" below for instructions.
Automatic document feeder (ADF) media lever
If a thick media is being used, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.
When the copying, scanning, or faxing jobs are complete, slide the ADF media lever back to the multiple-sheet setting (to the left).
Clearing a media jam from the automatic document feeder (ADF)
  1. Using both hands, pull the printer control panel door toward you.
    Figure : Opening printer control panel door
  2. Remove any jammed media.
    Figure : Removing media
      note:
    Use only your hands to remove jammed media. Using other objects can damage internal parts.
  3. Make sure that all of the pieces of media are removed, and then close the printer control panel door.
    Figure : Closing printer control panel door

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Philippines

hp-detect-load-my-device-portlet

Actions
Loading...