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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04444163

Version: 2

Advisory: HP USB to Serial Adapter - the Adapter Does Not Work Until Driver Is Installed

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 11-Sep-2014

Last updated : 11-Nov-2015

DESCRIPTION
The HP USB to Serial Adapter does not function until the appropriate driver has been installed. However, the device may have shipped without the required driver or instructions on how to obtain the driver.

SCOPE
Information in this document applies to the following:
HP USB to Serial Adapter
  • HP assembly part: 778796-001
  • HP after-market option kit: J7B60AA
Computers for which the adapter is supported:
  • HP Compaq Elite 8300 Ultra-slim PC
  • HP EliteDesk 705 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Desktop Mini PC
  • HP EliteDesk 800 G1 Ultra-slim PC
  • HP ProDesk 600 G1 Desktop Mini PC
Operating Systems:
  • Microsoft Windows 8 (standard)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
RESOLUTION
The HP USB to Serial Adapter requires a driver to function:
SoftPaq Description
Release Notes
Download SoftPaq
HP USB to Serial Adapter/Serial Comm Port Driver
Version: 3.6.78.350
Revision: A Pass: 1
NOTE: A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP Compaq Elite 8300 Ultra-slim PC, HP EliteDesk 705 G1 Desktop Mini PC, HP EliteDesk 800 G1 Desktop Mini PC, HP EliteDesk 800 G1 Ultra-slim PC, HP ProDesk 600 G1 Desktop Mini PC, HP USB to Serial Port Adapter

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04444163

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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