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HP LaserJet Enterprise, HP PageWide Enterprise - Configure the printer to automatically send email notifications for cartridge or paper events

Learn how to configure the printer to send automatic email notifications for cartridge or paper events using the Embedded Web Server (EWS).

Email alerts can be set up to be notified of events that could interrupt device usage by subscribing to email alerts in the EWS.

The printer can automatically send alerts for several events such as when supplies are low or when there is a paper jam.

Note:

When a Low or Very Low message displays on the control panel or in Supplies Status page, you can continue to print and scan until the cartridge reaches end of life. The cartridge does not need to be replaced until the print quality becomes unacceptable or is depleted.

Before you begin

Administrators need the following information before beginning the configuration process.

Administrative access to the printer
DNS suffix (e.g., companyname.com)
SMTP server (e.g., smtp.mycompany.com)

Note:
If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example, use terms like "Gmail smtp server name" or "Yahoo smtp server name" to search.
SMTP server authentication requirements for outgoing email messages, including the user name and password used for authentication, if applicable.

Note:

Consult your email service provider's documentation for information on digital sending limits for your email account. Some providers may temporarily lock your account if you exceed your sending limit.

Step one: Set up the outgoing email servers (SMTP)

Learn how to set up the outgoing email servers for notifications.

Start the Outgoing E-mail Servers (SMTP) wizard

Use the following procedure to start the wizard.

Using the top navigation tabs, click General.
In the left navigation pane, click Alerts.
Click the Add button in the Outgoing E-mail Servers (SMTP) area.

Location of Add button
On the Outgoing E-mail Servers (SMTP) page, select one of the following options and complete the configuration using the procedures that follow.

Options on the Outgoing E-mail Servers (SMTP) page

Option one: Use a server already in use by another function

Use this option when SMTP is already configured by another app and does not include the Automated e-mail option.

Select Use a server already in use by another function, and then click Next.
Verify the information, and then click Finish.

Option two: I know my SMTP server address or host name

Use the following steps if you know the SMTP server address or host name.

Select I know my SMTP server address or host name, enter the SMTP server address in the field, and click Next.
Enter the Server Name and Port Number, and then click Next.

Note:
In most cases, the default port number does not need to be changed.

Note:
If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s website or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration
On the Server Authentication Requirements page, select one of the following from the drop-down list:
- Select Use credentials of user to connect after Sign In at the control panel, and click Next (MFP and network scanner printers only).
  
  -OR-
- Select Always use these credentials, and enter a Username and Password in the fields. Click Next.
On the Server Usage page, select which of the following functions will send email through the server:
- E-mail: Send scanned documents and job status notifications
- Fax: Send faxes when the fax send method is set to Internet Fax
- Automated E-mails: Device alerts sent to an administrator or archived faxes are examples of automated emails sent by this device
- AutoSend: Send device information to HP or other recipients
On the Summary and Test page, review the settings. Enter an email address in the Send a test e-mail to field, and click Test to test the configuration. Click Finish when done.

Option three: Search network for outgoing email server

Use this option to search for outgoing SMTP servers.

Note:

This option finds outgoing SMTP servers inside your firewall only.

Select Search network for outgoing e-mail server, and then click Next
Select the appropriate server from the Finding SMTP servers list, and then click Next.
Set the basic information necessary to connect to the server, and then click Next.
On the Server Authentication Requirements page, select one of the following from the drop-down list:
- Select Use credentials of user to connect after Sign In at the control panel, and click Next (MFP and network scanner printers only).
  
  -OR-
- Select Always use these credentials, and enter a Username and Password in the fields. Click Next.
On the Server Usage page, select which of the following functions will send email through the server:
- E-mail: Send scanned documents and job status notifications
- Fax: Send faxes when the fax send method is set to Internet Fax
- Automated E-mails: Device alerts sent to an administrator or archived faxes are examples of automated emails sent by this device
- AutoSend: Send device information to HP or other recipients
On the Summary and Test page, review the settings. Enter an email address in the Send a test e-mail to field, and click Test to test the configuration. Click Finish when done.

Step two: Set up an alert subscription

An alert subscription is a group of one or more recipients that are notified of printer events. Configure several subscriptions, with different recipients, to be notified of different printer events.

In the Alert Subscriptions area, click New Subscription to open the Alerts configuration page. Follow the steps in sequence on this page.
In the Step 1: Type the subscription name area, enter a name for the subscription in the Alert Subscription Name field.
In the Step 2: Recipients for this alert subscription area, enter the recipients in the Alert Recipients field.

Note:
Use an email address, or a combination of email addresses separating each with a comma or semicolon.
In the Step 3: Select Alerts area, select which alerts these recipients will receive, and set alerts for several events for the same subscription. Click Show All Alerts for the complete list of alerts for the printer.
To suppress control panel messages on the printer related to any of these events, in the Step 4: Select Control Panel Messages to Suppress area, select the appropriate options from the list of available messages. Suppressing the messages means that no user interaction is required at the printer when the event occurs.

Note:
This feature is not supported by network scanner printers.
In the Step 5: Select e-mail attachments (optional) area, select the attachments to include with each email alert messages for the subscription.
When finished configuring the subscription, click OK.

Step three: Set up the Product E-mail Address

Set the email address "From" for the email alerts sent from the printer.

Select Use default address, or select Specify address to add a specific email address in the field that appears.

Step four: Complete the setup

On the Alerts page, review the selected settings, and then click Apply to complete the setup.

Order supplies

Use the following information to order supplies.

Ordering supplies
Ordering method	Contact information
Order supplies and paper	www.hp.com/go/suresupply
Order through service or support providers	Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)	To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.

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