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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

    Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Unsuccessful roll load

There are checks to make and steps to correct any problems.

  • Check that the roll is at least 280 mm 11 in wide: narrower rolls are not supported.

  • Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial 20 mm 1 in from the roll and try again. This may be necessary even with a new roll of paper.

  • Check that the roll ends are tight against the spindle ends.

  • Check that the spindle is correctly inserted.

  • Check that the output tray is closed. The roll will not load when it is open.

  • Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.

  • Check that all roll end plugs have been removed.

  • Check that the paper is wound tightly on the roll.

  • Do not touch the roll or paper at during the alignment process.

If the paper has not been inserted straight, follow the instructions on the front panel.

If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.

Note:

If the roll has become loose around the core, the printer cannot load the paper.


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Country/Region: Flag New Zealand

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