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HP LaserJet Pro MFP - Configure the receive fax settings

Use the information in this document to configure the receive fax settings on your HP LaserJet Pro printer.

Note:

The steps vary according to the type of control panel.

Touchscreen with white background

Touchscreen with black background

Click the section below for your control-panel type and then follow the steps provided.

Touchscreen control panel with white background

The information in this section pertains to HP LaserJet Pro MFP models that have a touchscreen control panel with a white background.

Touchscreen with white background

The following sections contain instructions on how to configure the various receive-fax settings.

Click a section heading to expand the section and then follow the steps provided.

Set fax forwarding

You can set your printer to forward incoming faxes to another fax number. When the fax arrives at your printer, it is stored in the printer memory. The printer then dials the fax number that you have specified and sends (forwards) the fax. If the printer cannot forward a fax because of an error (for example, the number is busy) and repeated redial attempts are unsuccessful, your printer will print the fax.

If the printer runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the printer (rather than the computer) must be receiving the faxes, and the Answer Mode must be set to Auto Answer.

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to and touch Fax Forwarding, and then touch On (Forward).
Use the touch keypad to enter the fax-forwarding number, and then touch Done.
To set a specific time frame for fax-forwarding, touch Set Start Date and Time and select the desired start time, then touch Set End Date and Time and select the desired end date.
Touch Done to save the settings.
When the "Fax forwarding has been set up" message displays, touch OK to confirm the settings.

Set the answer mode

By default, the printer is set to automatically answer incoming calls after a specified number of rings, or upon recognition of special fax tones.

To disable the Auto Answer feature, follow these steps:

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to Auto Answer and then touch the toggle to disable this feature.

To re-enable Auto Answer, touch the toggle again.

Block or unblock fax numbers

If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers using the printer control panel. When you block a fax number and someone from that number sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print, and the fax is not saved in memory.

Faxes from blocked fax numbers display in the fax activity log with a "discarded" designation. You can unblock previously blocked fax numbers individually or all at one time.

Note:

The sender of a blocked fax is not notified that the fax failed.

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to and touch Junk Fax Blocking, and then touch the Add icon .
Use the touch keypad to enter the fax number that you want to block, and then touch Done.

To unblock a fax number, navigate to the Junk Fax Blocking menu, touch the check box next to the fax number(s) that you want to unblock, and then touch Remove.

Set the number of rings to answer

When the Answer Mode is set to Auto Answer, the Rings to Answer setting determines the number of times the telephone rings before the printer answers an incoming call.

If the printer is connected to a line that receives both fax and voice calls (a shared line), and that also uses an answering machine, you might need to adjust the Rings to Answer setting. The number of rings to answer for the printer must be greater than the rings to answer on the answering machine. This allows the answering machine to answer the incoming call and record a message if it is a voice call.

When the answering machine answers the call, the printer listens to the call and automatically answers it if it detects fax tones.

Note:

The default setting for Rings to Answer is five.

Refer to the following table to determine the number of rings to answer for your specific configuration.

Recommended number of rings for the telephone configuration
Type of telephone line	Recommended Rings to Answer setting
Dedicated fax line (receiving only fax calls)	Set to a number of rings within the range shown on the control-panel display. The minimum and maximum number of rings allowed varies by country/region.
One line with two separate numbers and a ring-pattern service	One or two rings. If you have an answering machine or computer voicemail for the other telephone number, make sure that the printer is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls.
Shared line (receiving both fax and voice calls) with only an attached telephone	Five rings or more
Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail	Two rings more than the answering machine or computer voicemail

To set or change the number of rings to answer, use the following steps:

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to and touch Rings to Answer.
Select the number of rings to answer, and then touch Done to save the setting.

Set distinctive ring

Ring-pattern or distinctive-ring service is available through some local telephone companies. The service allows you to have more than one telephone number on a single line. Each telephone number has a unique ring pattern, so that you can answer voice calls and the printer can answer fax calls.

If you subscribe to a ring-pattern service with a telephone company, you must set the printer to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region.

Note:

If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Standard Rings, the printer might not be able to receive faxes.

The following distinctive ring settings are available:

All Standard Rings: The printer answers any calls that come through the telephone line.
Single: The printer answers any calls that produce a single-ring pattern.
Double Rings: The printer answers any calls that produce a double-ring pattern.
Triple Rings: The printer answers any calls that produce a triple-ring pattern.
Double and Triple Rings: The printer answers any calls that produce a double-ring or triple-ring pattern.

To change the distinctive ring setting for call answering, use the following steps:

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to and touch Distinctive Ring, and then touch the distinctive ring option that you want to use.

Set notification for new fax received to computer

Use the HP Digital Fax Setup Wizard software to set up this feature.

To start the software program, open the Windows Start menu, navigate to the program group for the printer, click the Fax option, and then click the Digital Fax Setup Wizard item. Use the software to set up alerts for digital fax jobs.

Use automatic reduction for incoming faxes

If the Automatic Reduction option is turned on, the printer automatically reduces the size of the fax to fit the size of paper in tray.

If the Automatic Reduction option is turned off, faxes print at full size on multiple pages.

By default, the Automatic Reduction setting is turned on.

Note:

If you have the Stamping option turned on, you might also want to turn on Automatic Reduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

Note:

Make sure that the default paper size setting matches the size of the paper in the tray.

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to Automatic Reduction, and then touch the toggle to turn off this feature.

Set the fax volume

Use this setting to control the volume of incoming faxes.

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to and touch Fax Volume, and then touch the desired volume level setting (Soft, Loud, or Off).

Set stamp-received faxes

When the Stamping feature is turned on, the printer prints the date, time, sender's phone number, and the page number on each page of an incoming fax. By default, this feature is turned off.

Note:

This option applies only to received faxes that the printer prints.

From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
On the Fax screen, swipe right and then touch the Setup icon.
Touch Preferences.
Scroll to Stamping, and then touch the toggle to turn on this feature.

Touchscreen control panel with black background

The information in this section pertains to HP LaserJet Pro MFP models that have a touchscreen control panel with a black background.

Touchscreen with black background

The following sections contain instructions on how to configure the various receive-fax settings.

Click a section heading to expand the section and then follow the steps provided.

Set fax forwarding

You can set your printer to forward incoming faxes to another fax number. When the fax arrives at your printer, it is stored in the printer memory. The printer then dials the fax number that you have specified and sends (forwards) the fax. If the printer cannot forward a fax because of an error (for example, the number is busy), and repeated redial attempts are unsuccessful, your printer will print the fax.

If the printer runs out of memory while receiving a fax, it terminates the incoming fax and only forwards the pages and partial pages that have been stored in the memory.

When it is using the fax-forwarding feature, the printer (rather than the computer) must be receiving the faxes, and the Answer Mode must be set to Automatic.

From the Home screen on the printer control panel, touch the Fax button.
Touch Fax Menu.
Touch Receive Options.
Touch Forward Fax, and then touch the On button.
Use the keypad to enter the fax-forwarding number, and then touch OK to save the setting.

Set the answer mode

Depending on the situation, set the printer answer mode to Automatic, TAM, Fax/Tel, or Manual. The factory-set default is Automatic.

Automatic: The printer answers incoming calls after a specified number of rings or upon recognition of special fax tones.
TAM: The printer does not automatically answer the call. Instead, it waits until it detects the fax tone.
Fax/Tel: The printer answers incoming calls immediately. If it detects the fax tone, it processes the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call.
Manual: The printer never answers calls. You must start the fax-receiving process yourself, either by touching the Start Fax button on the control panel or by picking up a telephone that is connected to that line and dialing 1-2-3.

To set or change the answer mode, use the following steps:

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Basic Setup menu.
Scroll to and touch the Answer Mode button, and then touch the name of the option that you want to use.

Block or unblock fax numbers

Faxes from blocked fax numbers display in the fax activity log with a "discarded" designation. You can unblock previously blocked fax numbers individually or all at one time.

Note:

The sender of a blocked fax is not notified that the fax failed.

From the Home screen on the printer control panel, touch the Fax button.
Touch the Fax Menu button.
Touch the Receive Options button.
Touch the Block Junk Faxes button.
Touch the Add Number button.
Use the keypad to enter the fax number that you want to block, and then touch the OK button.

Set the number of rings to answer

When the Answer Mode is set to Automatic, the Rings to Answer setting determines the number of times the telephone rings before the printer answers an incoming call.

When the answering machine answers the call, the printer listens to the call and automatically answers it if it detects fax tones.

The default setting for Rings to Answer is five for the U.S. and Canada, and two for other countries/regions.

Refer to the following table to determine the number of rings to answer to use.

Recommended rings to answer for the telephone configuration
Type of telephone line	Recommended rings-to-answer setting
Dedicated fax line (receiving only fax calls)	Set to a number of rings within the range shown on the control-panel display. The minimum and maximum number of rings allowed varies by country/region.
One line with two separate numbers and a ring-pattern service	One or two rings. If you have an answering machine or computer voicemail for the other telephone number, make sure that the printer is set to a greater number of rings than the answering system. Also, use the distinctive-ring feature to differentiate between voice and fax calls.
Shared line (receiving both fax and voice calls) with only an attached telephone	Five rings or more
Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail	Two rings more than the answering machine or computer voicemail

To set or change the number of rings to answer, use the following steps:

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Basic Setup menu.
Touch the Rings to Answer button.
Use the keypad to enter the number of rings, and then touch the OK button.

Set distinctive ring

Note:

If you do not have ring-pattern service and you change the ring-pattern settings to something other than the default, All Rings, the printer might not be able to receive faxes.

The following distinctive ring settings are available:

All Rings: The printer answers any calls that come through the telephone line.
Single: The printer answers any calls that produce a single-ring pattern.
Double: The printer answers any calls that produce a double-ring pattern.
Triple: The printer answers any calls that produce a triple-ring pattern.
Double and Triple: The printer answers any calls that produce a double-ring or triple-ring pattern.

To change ring patterns for call answering, use the following steps:

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Basic Setup menu.
Touch the Distinctive Ring button, and then touch the distinctive ring option that you want to use.

Set notification for new fax received to computer

Use the HP Digital Fax Setup Wizard software to set up this feature.

Use auto reduction for incoming faxes

If the Fit to Page option is turned on, the printer automatically reduces long faxes up to 75% to fit the information on the default paper size (for example, the fax is reduced from legal to letter size).

If the Fit to Page option is turned off, long faxes print at full size on multiple pages. The factory-set default for incoming fax auto reduction is On.

If you have the Stamp Faxes option turned on, you might also want to turn on auto reduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.

Note:

Make sure that the default paper size setting matches the size of the paper in the tray.

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Advanced Setup menu.
Touch the Fit to Page button, and then touch the On button.

Set fax reprint settings

When the Allow Fax Reprint feature is turned on, the printer stores received faxes in memory. The printer has about 3.2 MB of storage space, which holds about 250 pages.

These faxes are stored continuously. Reprinting them does not clear them from the memory.

Note:

The default setting for this feature is Off.

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Advanced Setup menu.
Scroll to and touch the Allow Fax Reprint button, and then touch the On button.

Set the fax sounds volume

Use this setting to control the volume of the fax sounds from the printer control panel.

You can change the following sounds:

Alarm Volume
Ring Volume
Phone Line Volume

From the Home screen on the printer control panel, touch the Setup button .
Touch the System Setup menu.
Touch the Volume Settings menu.
Touch the volume setting option that you want to adjust, and then touch the desired setting. Repeat this step for each volume setting.

Set stamp-received faxes

The printer prints the sender identification information at the top of each received fax. You can also stamp the incoming fax with your own header information to confirm the date and time that the fax was received. The factory-set default for stamp-received faxes is Off.

Note:

Turning on the stamp-received setting might increase the page size and cause the printer to print a second page.

Note:

This option applies only to received faxes that the printer prints.

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Advanced Setup menu.
Scroll to and touch the Stamp Faxes button, and then touch the On button.

Set the private receive feature

When the private-receive feature is active, received faxes are stored in memory. A password is required to print the stored faxes.

From the Home screen on the printer control panel, touch the Setup button .
Touch the Fax Setup menu.
Touch the Advanced Setup menu.
Scroll to and touch the Private Receive button, and then touch the On button.
If you have not already set a system password, the printer prompts you to create one.

Note:
The system password is case-sensitive.
1. Touch the OK button, and then use the keypad to enter the system password.
2. Touch the OK button, confirm the password by entering it a second time, and then touch the OK button to save the password.

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