HP PCs - Resolving low disk space issues and errors (Windows 10)

Resolve low disk space issues using HP Performance Tune-up Check.

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

   If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

   Note:

   HP Support Assistant is required to run HP Performance Tune-up Check.

2. Go to HP Performance Tune-up Check to open the tool.

   If the tool does not automatically open, search for and open HP Support Assistant. Select your device, and then click Optimize your performance in the Fixes & Diagnostics section.

   If you are unable to run the tool, see Removing unwanted files with Storage Sense.

3. Under Additional Options, select Empty Recycle Bin and Clean Web-browsers history, cookies and cache, and then click Optimize.

   The tool removes unwanted files from your hard drive.

   

Using Storage Sense frees up space on your computer. When configured properly, Storage Sense can automatically delete unwanted files, such as temporary files, old items in the recycle bin, and files in the Downloads folder that have not been recently accessed or used, including old versions of Windows.

1. Search for and open Storage settings.

2. On the Storage window, select Temporary files.

   

3. Select the temporary files you want to delete, and then click Remove files.

   CAUTION:

   HP recommends that you do not select the Downloads option. Doing so might delete personal files.

   

4. Return to the Storage window, select On beneath the information about Storage Sense, and then select Configure Storage Sense or run it.

   

5. On the Configure Storage Sense or run it now window, select how often Storage Sense runs, deletes temporary files, and empties the recycle bin and Downloads folder.

   

6. Scroll down to Free up space now, and then click Clean now to run Storage Sense immediately using the settings previously selected.

   

You can remove unused or unwanted programs from your computer to increase the space on your hard drive.

1. Search for and open Apps and features.

2. In the Apps & features window, select the app you want to remove, and then click Uninstall.

   

3. Click Uninstall again to confirm.

System Restore is a feature of Windows that can revert system software and settings back to a particular date. System Restore does this by saving the changes made to system files in a restore point. Restore points use a lot of hard drive space. Adjusting the System Restore settings can free up hard drive space.

1. Search for and open Control Panel.

2. In the Control Panel Search field, type system, and then select System.

   

3. On the System home screen, select System protection.

   

4. On the System Protection tab, click Configure.

   

5. To reduce the amount of hard drive space the system reserves for system restores, slide the Max Usage slider bar to a lower percentage. You can choose more or less depending on how many restore points you want and the capacity of your hard drive.

   

6. Click OK to save the settings, and then click OK again to exit the System Properties window.

Check the amount of free space on the hard drive. If the free space is under 5% of the total disk space, free up more space on the disk.

1. Open File Explorer, and then navigate to This PC.

2. Under Devices and drives, right-click the main hard drive (usually C:), and then select Properties.

   

3. Click the General tab to view the amount of free space available on the hard drive.

   

4. If less than 5% of the total hard drive space is available, run HP Performance Tune-up Check, remove files with Storage Sense, and remove unwanted programs to make more disk space available.

If your computer has two or more drives, storing personal files on the main drive can cause the PC to run slower. To improve performance, move personal files to a secondary hard drive.

1. Search for and open Storage settings.

2. On the Storage window, check the remaining storage space of the main drive and review the different types of files and the space they use. This information can help you decide which content to save on another drive. Click Show more categories to view additional files.

   

3. Scroll down to More storage settings, and then select Change where new content is saved.

   

4. In the list, click the drop-down menu under the type of content you want saved to a different hard drive. Then, select the drive where you want new content saved.

   CAUTION:

   Do not save content to the Recovery drive. Storing content on this drive can make the operating system unrecoverable in the event of a problem.

   

5. After changing the drive designation, click Apply to save the changes.

Using Storage Sense frees up space on your computer. When configured properly, Storage Sense can automatically delete unwanted files, such as temporary files, old items in the recycle bin, and files in the Downloads folder that have not been recently accessed or used.

1. Search for and open Storage settings.

2. On the Storage window, select On beneath the information about Storage Sense, and then select Configure Storage Sense or run it.

   

3. On the Configure Storage Sense or run it now window, select how often Storage Sense runs, deletes temporary files, and empties the recycle bin and Downloads folder.

   Note:

   Depending on your version of Windows, Storage Sense options might vary.

   • Run Storage Sense: Use the drop-down menu to select when you want Storage Sense to run.

   • Temporary Files: Select the check box to delete temporary files that your apps aren't using. Then, use the drop-down menus to decide when to delete files from the recycle bin and Downloads folder.

   • Free up space now: Select Clean now to run Storage Sense immediately using the settings previously selected.

   

To save files to a new location on a secondary or external hard drive, change the location of the folders to the new destination to avoid confusion when saving files.

1. Open File Explorer, and then navigate to This PC.

2. Right-click the Documents folder, and then select Properties.

   

3. On the Document Properties window, select the Location tab, and then click Find Target.

   

4. Browse to the location of the new document folder, click the address bar, and then copy the new address.

5. Clear the field on the Document Properties window, paste the new address in the field, and then click Apply.

   

6. In the Move Folder box, click Yes to move your files and content from the old location to the new location.

   You can repeat this procedure to change the location folders to avoid confusion when saving files.

If you have data or files you want to save, but you do not need them very often, you can save them on a removable drive. Then, you can connect the drive when you need the files, and they do not take up space on the main hard drive.

1. Connect the external drive, open the storage location on your computer, and then create a new folder on the drive.

2. On the computer hard drive, open C:\Users\yourname.

3. Right-click the My Documents or Documents folder, and then select Properties.

4. On the Document Properties window, select the Location tab, and then click Move.

5. In the dialog box, navigate to the new folder you created on the external hard drive, and then create a new folder inside it called Documents. Select that new folder.

6. Click Select Folder, and then click OK to move the files.

7. Click Yes to confirm, and then wait while the files are moved.