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HP Customer Support - Knowledge Base

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  • Information
    Apache Log4j Update

    Please see this document here for current information regarding the Apache Log4j vulnerability.

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    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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Replace the memory module

Replace the memory module, and then secure it in place inside the computer.

  1. Align the notch in the replacement memory module with the tab on the memory module slot, and then insert the module at an angle in the slot on the system board.

    Aligning the notch to insert the memory module into its slot
  2. Press down on the memory module to secure the module in place.

    The levers return to their original positions after the memory module is in place.

    Pressing down on the memory module to secure it into place
  3. Replace the polyester film that covers the memory module. Make sure to press down on the edge of the film to secure it into place.

    Replacing the polyester film
  4. Using both hands, slide the front edge of the battery into the cut-outs, and then lower the rear edge onto its connector on the system board.

    Replacing the battery
  5. Use a Phillips-head screwdriver to replace the four 5mm (0.19 in) screws that secure the battery in place.

    Locating the screws to remove them
  6. Replace the top cover.

    Replacing the top cover

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Country/Region: Flag New Zealand

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