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HP Customer Support - Knowledge Base

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP PCs - Reset the computer

The Windows 10 reset feature reinstalls the operating system without losing any of your personal data and customizations.

Reset the computer when Windows starts normally

Use the Windows 10 reset feature when Windows starts normally.

Run Windows Update (Windows 10)

Update your Windows 10 computer using Windows Update.

  1. In Windows, search for and open Check for updates.

    If there are any available updates, they begin automatically.
  2. After the updates install, restart your computer when prompted.

Reset the PC (Windows 10)

Reset your computer with a fresh installation of Windows 10.

  1. In Windows, search for and open Recovery options.

  2. In the Recovery screen under Reset this PC, click Get started.

    Clicking the Get Started button to begin the resetting the computer
  3. Follow the instructions to reset your computer. This might take a few minutes.

Reset the computer when Windows does not start normally

Use Windows Recovery Environment to reset the system when Windows does not start normally.

Reset the computer with Windows Recovery Environment

Reset your computer through Windows Recovery Environment if Windows does not start as expected.

  1. Choose a method to open Windows Recovery Environment.

    • Restart your computer, and then immediately press the F11 key repeatedly.

    • Click Start . Press and hold the Shift key, click Power, and then select Restart while holding the Shift key. Continue holding the Shift key while the computer restarts.

  2. On the Choose an option screen, select Troubleshoot.

    Selecting Troubleshoot in the Windows Recovery Environment
  3. On the Troubleshoot screen, select Reset this PC.

    Selecting Reset this PC to start the reset process
  4. Follow the instructions to reset your computer. This might take a few minutes.


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Country/Region: Flag New Zealand

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