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HP Printers - 'User Intervention Required' Error (Windows)

A User Intervention Required message displays on the computer, and the printer does not print. This issue might be caused by a printer error condition, corrupted print jobs, or wireless connection issues.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check for blinking lights or error messages

When the printer does not respond or does not work as expected, look for an error message to find more helpful information.

  1. Check the printer control panel: If lights on the printer are blinking or an error displays, follow any instructions on the printer control panel or printer software to resolve the error. If no instructions display, go to HP Customer Support, type your printer model, and then search for blinking lights or the specific error for detailed steps.

  2. Check the printer software or HP Smart app: Errors and notifications in HP software and apps sometimes provide instructions to resolve printer error states.

Use HP Print and Scan Doctor (Windows)

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

  1. Make sure paper is loaded in the main tray, and then turn on the printer.

  2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

  3. On the welcome screen, click Start to select your printer and run the diagnostic.

  4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Reset the Windows printing environment

Stop the print spooler, delete print job files, and then restart the computer and the printer.

  1. Turn off the printer, and then unplug the power cord.

  2. In Windows, search for and open Services.

  3. In the Services window, right-click Print Spooler, and then click Stop.

    Stopping the Print Spooler from the Services window
  4. After the Print Spooler stops, close the Services window.

  5. In Windows, open File Explorer.

  6. Browse to C: > Windows > System 32 > spool > PRINTERS.

  7. Delete all files in the PRINTERS folder.

  8. Shut down your computer.

  9. Reconnect the power cord to the printer, and then turn it on.

  10. Turn on the computer.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    Note:

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Run the Windows printer troubleshooting tool

Windows includes a troubleshooting tool that can help resolve printer issues.

  1. In Windows, search for and open Troubleshoot Settings.

  2. Click Printer > Run the troubleshooter.

    Running the printer troubleshooter in Windows
  3. If prompted, select your printer in the list, and then click Next.

Windows identifies and troubleshoots issues with your HP printer.

Create a manual IP connection (wireless only)

Print a Network Configuration or Wireless Network Test Results page, and then use the information on it to wirelessly connect your printer.

  1. Print a Network Configuration or Wireless Network Test Results page.

    • Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

    • Printers without a control panel menu: Print the page using button combinations on the printer control panel.

      For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  2. On the printout, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.

    • Wireless status: Under 802.11 Wireless, the Status should be Connected. If it is not, your printer is not connected to the wireless network. Connect your printer to the network. For more information, go to Connect to a wireless HP printer.

      A Wireless Status of Connected on the Network Configuration Page
    • IP Address, Subnet Mask, Default Gateway: Under 802.11 Wireless, find the printer's IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

      Identifying the IP Address, Subnet Mask, and Default Gateway on the Network Configuration Report
    • URL(s): Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

      Finding the URL for Embedded Web Server on the Network Configuration Page
  3. From a computer connected to the same network as your printer, open an internet browser, type one of the URLs into the address field, and then press Enter to open the printer's EWS. If the EWS does not display, try another browser.

  4. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.

  5. Select Manual IP, and then provide your printer information.

    Manually setting a printer IP address in the EWS
    • To auto-fill all fields, click Suggest a Manual IP Address, and then make sure the fields for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway match your printer's information on the Network Configuration Page.

    • If Suggest a Manual IP Address is not available, type the information from the Network Configuration page into the IP Address, Subnet Mask, and Default Gateway fields.

  6. Click Apply, and then wait until the changes are confirmed.

Create a TCP/IP Port in Windows (wireless only)

Add a printer port to Windows that matches your printer's IP address.

  1. Print a Network Configuration or Wireless Network Test Results page.

    • Printers with a control panel menu: Print the page from the Wireless, Network Settings, or Setup menu.

    • Printers without a control panel menu: Print the page using button combinations on the printer control panel.

      For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.

      For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.

  2. On the Network Configuration page, find the printer's IP address.

  3. In Windows, search for and open Printers & scanners.

  4. Click the name of your printer, and then select Manage.

  5. Click Printer Properties.

  6. On the Ports tab, click Add Port.

  7. Select Standard TCP/IP Port, and then click New Port.

    Creating a new Standard TCP/IP Port
  8. Type the printer's IP address, and then click Next.

  9. Select the new Standard TCP/IP Port from the list, and then click OK.

    Note:

    You might see two printers in the list of devices. Do not remove or uninstall either printer.

Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.


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