HP printer ink cartridge issues including 'Incompatible', 'Missing', 'Failure' and enrollment errors

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   Note:

   HP+ printers require Original HP cartridges.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION:

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   Note:

   HP+ printers require Original HP cartridges.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region, and then check that they are correctly installed.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   Note:

   HP+ printers require Original HP cartridges.

4. Make sure the label on the ink cartridge matches the label on the carriage.

   

5. Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.

6. If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.

   

7. Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Place the cartridge to the side with the contact facing upwards.

5. Wipe the contact inside the printhead with a lint-free cloth.

   

6. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the door or lid to the cartridge access area.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

3. Go to the HP Store to make sure that the cartridges are compatible.

4. Replace any incompatible cartridges.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Make sure the cartridges are seated properly in the carriage.

1. Open the cartridge access door.

   

2. Pull a cartridge out of its slot.

3. Slide the cartridge back into its color-coded slot until it stops.

   

4. Repeat these steps to remove and reinsert the other cartridges.

5. Close the door to the cartridge access area.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   Note:

   HP+ printers require Original HP cartridges.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

   • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

     

   • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

     

3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

   CAUTION:

   Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

   

4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

   

5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

   

6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

7. Repeat these steps for the other cartridge if it was indicated in the error message.

8. Close the door or lid to the cartridge access area.

   If the error persists, clean the cartridge and carriage contacts a second time.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   Note:

   HP+ printers require Original HP cartridges.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region, and then check that they are correctly installed.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

   • Printers enrolled in HP Instant Ink: The cartridges should be marked Instant Ink. The numbers on Instant Ink cartridges are different from standard cartridges and the cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see a Cartridge cannot be used until printer is enrolled message, go to Solve problems with Instant Ink cartridges and enrolled printers for more information.

   • Printers NOT enrolled in HP Instant Ink: Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.

3. Replace any incompatible cartridges.

   Note:

   HP+ printers require Original HP cartridges.

4. Make sure the label on the ink cartridge matches the label on the carriage.

   

5. Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.

6. If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.

   

7. Close the door or lid to the cartridge access area, and then follow the instructions to align the printer if prompted.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Remove the cartridge indicated in the error message from the carriage.

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Place the cartridge to the side with the contact facing upwards.

5. Wipe the contact inside the printhead with a lint-free cloth.

   

6. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the door or lid to the cartridge access area.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Make sure the cartridge model numbers match your printer and country/region.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Look at the cartridge labels.

3. Go to the HP Store to make sure that the cartridges are compatible.

4. Replace any incompatible cartridges.

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   Note:

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Make sure the cartridges are seated properly in the carriage.

1. Open the cartridge access door.

   

2. Pull a cartridge out of its slot.

3. Slide the cartridge back into its color-coded slot until it stops.

   

4. Repeat these steps to remove and reinsert the other cartridges.

5. Close the door to the cartridge access area.

Installing a new cartridge can resolve ink-related errors.

1. Obtain a replacement cartridge.

   • Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

   • Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

     Note:

     If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

2. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

3. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

4. Repeat these steps to replace any other cartridges indicated in the error message.

5. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.