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HP LaserJet 500 MFP M525 - Removal and replacement: Hard disk drive (HDD)

This document provides the procedures to remove and replace the hard disk drive.

Important:

When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Mean time to repair:

Service level:

Before performing service

Turn the printer power off

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cord before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts.

Part information

HDD part number

CF116-67907

250 GB HDD replacement kit (575f model only)

CF116-67915

320 GB HDD (U. S. government only)

Required tools

  • No special tools are required to install this kit.

After performing service

Turn the printer power on

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

Make sure that the printer initializes to a Ready state.

Print a configuration page to make sure that the printer is functioning correctly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

  1. Slide the formatter cover toward the rear of the product to remove.

    Tip:

    Reverse the removal steps to install the assembly.

    Remove the formatter cover

    remove one screw and slide the cover toward the back

Remove the HDD

Follow these steps to remove the HDD.

Note:

The product has a hard disk drive (HDD) or solid state memory (SSM) installed. If you install a replacement hard disk drive (HDD) or solid state memory (SSM), you must reload the product firmware.

CAUTION:

ESD sensitive component.

  1. Push the locking lever to release the hard drive.

    Tip:

    When the HDD is reinstalled, make sure that the HDD is fully seated and that the locking lever snaps into the locked position.

    Remove the HDD (1 of 3)

    remove the HDD
  2. Slide the hard disk drive toward the edge of the formatter and remove.

    Remove the HDD (2 of 3)

    remove the HDD
  3. Carefully separate the plastic side rails one at a time (callout 1) from the hard drive, and then slide the plastic cover (callout 2) from the hard drive.

    CAUTION:

    The plastic rails can be tight fitting. Remove carefully to avoid breaking.

    Tip:

    Reverse the removal steps to install the assembly.

    Remove the HDD (3 of 3)

    remove the HDD

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the printer firmware

Follow these steps to install the printer firmware.

Note:

After installing a replacement hard drive or SSM, you must reload the firmware by performing a firmware upgrade.

  1. Go to www.hp.com/go/lj500MFPM525_firmware and follow the on-screen steps to download the most recent firmware upgrade files for your product.

  2. Copy the firmware upgrade file to the root directory of a USB flash drive. The firmware upgrade file has a .bdl extension.

  3. Insert the USB flash drive into the USB port on the product control panel.

  4. Turn the product on. The following message displays: Error:99.09.63Incorrect Disk Touch the OK button to continue.

  5. Wait for the Pre-Boot menu to appear on the control-panel display, and then touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  6. Touch the down arrow button to scroll to 6 Manage Disk. Touch the OK button to select it.

  7. Touch the down arrow button to scroll to 4 Clear Disk PWD. Touch the OK button to select it.

  8. The message Proceed with Requested Action displays. Touch the OK button to select it.

  9. Touch the back arrow button to return to the Pre-Boot menu home screen.

  10. Touch the down arrow button to scroll to 3 Administrator. Touch the OK button to select it.

  11. Touch the down arrow button to scroll to 1 Download. Touch the OK button to select it.

  12. Touch the down arrow button to scroll to 3 USB Thumbdrive. Touch the OK button to select it.

  13. Several .bdl files might be listed. Touch the down arrow button to scroll to the firmware upgrade file that you downloaded. Touch the OK button to select it.

    Note:

    If no .bdl files are listed, try saving the file to a different USB flash drive.

  14. Wait while the file transfers. When the transfer is complete, the message Complete displays on the screen.

  15. Turn the product off, remove the USB flash drive, and then turn the product on. Wait for several minutes while the product initializes.


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