hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Audio or sound issues? Try our automated HP Audio check!

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information
    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet Enterprise M607, M608, M609, M610, M611, M612, M612; HP LaserJet Managed E60055, E60065, E60075, E60155, E60165, E60175; HP LaserJet Enterprise MFP M631, M632, M633, M634, M635, M636; HP LaserJet Managed MFP E62555, E62565, E62575, E62655, E62665, E62675 - Removal and replacement: Secondary transfer roller

This document provides the procedures to remove and replace the secondary transfer roller.

Mean time to repair: 5 minutes

Service level: Basic

Important:

When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Before performing service

  • Disconnect the power cable.

    Warning:

    To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to www.hp.com/buy/parts .

Part information

Part number

Part description

RM2-6800-000cn

Secondary transfer roller kit

Required tools

  • No special tools are needed to remove or install this assembly.

After performing service

  • Connect the power cable.

  • Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the secondary transfer roller:

Follow these steps to remove the secondary transfer roller:.

  1. Do the following:

    • M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

    • M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

    Open the rear door or the right door

    Open the rear door or the right door
  2. Locate the secondary transfer roller within the transfer assembly.

    Locate the secondary transfer roller

    Locate the secondary transfer roller
  3. Do the following:

    • At each end of the secondary transfer roller, release two tabs.

    • Lift up and remove the secondary transfer roller assembly in the direction indicated by the arrows.

    Release four tabs and remove the secondary transfer roller

    Release four tabs and remove the secondary transfer roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

  1. Dispose of the defective part.

    Note:

    HP recommends responsible disposal of the defective part.

    http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

  2. Unpack the replacement part from the packaging.

    CAUTION:

    Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.

    Important:

    Make sure that all of the shipping materials (for example shipping tape) are removed from the replacement part prior to installation.

    Note:

    If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves when handling rollers or pads or washing your hands before touching rollers or pads.

  3. To install an assembly, reverse the removal steps.

    Note:

    When applicable, special installation instructions are provided for an assembly at the end of the removal procedure. Always completely read the removal instructions and follow all special installation instructions.

Install the secondary transfer roller:

Follow these steps to install the secondary transfer roller:.

  1. At each end of the secondary transfer roller, pinch two tabs together to install it.

    Pinch together the four tabs and install the secondary transfer roller

    Pinch together the four tabs and install the secondary transfer roller
  2. To correctly seat the secondary transfer roller, make sure that the pin on each end is aligned in the grooves of the transfer assembly.

    Align the end pins of the secondary transfer roller in the grooves

    Align the end pins of the secondary transfer roller in the grooves
  3. Press down on each end of the secondary transfer roller and make sure it snaps into place.

    Press down and snap the ends into place

    Press down and snap the ends into place
  4. On the transfer assembly, lift up the left end tab.

    Lift up the transfer assembly left end tab

    Lift up the transfer assembly left end tab
  5. Do the following:

    • M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Close the rear door.

    • M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Close the right door.

    Close the rear door or close the right door

    Close the rear door or close the right door

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag New Zealand

hp-detect-load-my-device-portlet

Actions
Loading...