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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07668630

Version: 1

OMEN 16-b0000 16.1 inch Gaming Laptop PCs - Unit identifies power supply as 65 watts

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 13-Jul-2021

Last updated : 13-Jul-2021

DESCRIPTION
The unit identifies the power supply as 65 watts. This occurs when the AC power adapter is not fully inserted into the power port, and as a result, CPU utilization decreases (CPU Throttling), gaming performance is impacted, and the unit triggers the over current protection feature to prevent component damage.
Figure 1: AC adapter is not fully inserted into the power port
AC adapter not inserted fully into the power port

SCOPE
The information in this document applies to the following:
Computers:
OMEN 16-b0000 16.1 inch Gaming Laptop PC
Operating Systems:
Non-OS Specific
RESOLUTION
To prevent this issue from occurring, ensure power adapter plug is fully plugged into the power port.
Figure 2: AC adapter is fully inserted into the power port
AC adapter inserted fully into the power port
note:
When inserting the plug into the unit for the first time, the fit might be a bit tight, the tight fit reduces after inserting the plug a few times.

Hardware platforms affected : OMEN 16.1 inch Gaming Laptop PC 16-b0000

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07668630

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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