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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06587149

Version: 1

HP Engage Go Convertible Systems - Dock Firmware Auto Update Fails With BIOS Version 01.08 or Later

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 05-Mar-2020

Last updated : 10-Mar-2020

DESCRIPTION
The dock firmware update fails with BIOS versions 01.08 to 1.10. The issue occurs if the computer is not docked when the BIOS update is performed.

SCOPE
Information in this document applies to the following:
BIOS:
  • Version 1.08
  • Version 1.09
  • Version 1.10
Systems:
  • HP Engage Go Mobile Systems
  • HP Engage Go Convertible System
RESOLUTION
Avoid the issue by docking the computer prior to updating the BIOS.
Resolve the issue using one of the following options:
Option 1. Dock the computer and reinstall the BIOS.
Option 2. Dock the computer, locate the SoftPaq folder, then run HpFirmwareUpdRec64.exe.
NOTE: The issue will be fixed in a future BIOS version.

Hardware platforms affected : HP Engage Go Convertible System, HP Engage Go Mobile System

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06587149

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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