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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c06436543

Version: 1

HP ZBook 15, 17 G6 Mobile Workstations - '2-43' Error Is Displayed in Windows Mixed Reality Headset When Computer Resumes From S4

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 29-Aug-2019

Last updated : 30-Aug-2019

DESCRIPTION
The following error is displayed in the Windows Mixed Reality Headset when the computer resumes from hibernation (S4).
2-43
When this occurs the headset stops working and Windows Device Manager displays an alert (exclamation mark) on the HP Windows Mixed Reality Headset, or the HP Reverb Virtual Reality Headset.

SCOPE
The information in this document applies to the following:
Accessories:
  • HP Reverb Virtual Reality Headset - Professional Edition
  • HP Windows Mixed Reality Headset VR1000-200nn
  • HP USB Mini DisplayPort Adapter
Computers:
  • HP ZBook 15 G6 Mobile Workstation
  • HP ZBook 17 G6 Mobile Workstation
Operating Systems:
  • Microsoft Windows 10 RS4 (Version 1803)
  • Microsoft Windows 10 RS3 (Version 1709)
  • Microsoft Windows 10 RS5 (Version 1809)
  • Microsoft Windows 10 19H1 (Version 1903)
RESOLUTION
To recover from this issue, unplug, then reconnect the cable to the computer.
Click the link below to the Microsoft document, and refer to the section entitled, My headset stopped working after putting my PC to sleep, hibernate, or restarting my PC with my headset attached for more information on troubleshooting the issue detailed in the description.

Hardware platforms affected : HP Reverb Virtual Reality Headset - Professional Edition, HP Windows Mixed Reality Headset VR1000-200nn, HP ZBook 15 G6 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA06436543

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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